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Über
CX Operations Manager (Americas) Department:
Revenue Operations Work Mode:
Hybrid (4 Days Onsite / 1 Day Remote) Compensation:
OTE negotiable (85/15 split), with flexibility for the right profile Job Description Overview We are seeking a highly analytical and process-driven
CX Operations Manager (Americas)
to support and optimize the operational execution of the Customer Success and Renewals organizations. This role will play a critical part in driving renewal performance, improving operational efficiency, and delivering data-driven insights that support predictable customer retention and expansion outcomes. The ideal candidate will partner cross-functionally with Customer Success, Renewals, Sales, Finance, IT, and Operations teams to improve processes, enhance reporting capabilities, and ensure systems effectively support the end-to-end customer lifecycle. This is an excellent opportunity for a professional with strong operational, analytical, and systems experience within a SaaS or technology-driven environment. Key Responsibilities Analyze customer, renewal, and expansion data to identify risks, opportunities, trends, and actionable business insights. Support renewal execution by collaborating closely with Customer Success, Renewals, and Sales teams to ensure renewal targets are effectively planned, monitored, and achieved. Maintain, enhance, and optimize renewal forecasting processes, pipeline reporting, and operational dashboards for leadership and executive stakeholders. Identify and implement process improvements that increase renewal efficiency, reduce churn risk, and enhance the overall customer experience. Manage multiple operational initiatives simultaneously while driving projects to completion with minimal supervision. Partner cross-functionally with Finance, Sales Operations, IT, and other business units to align systems, processes, and data integrity. Provide operational support, guidance, and training for Customer Success and Renewals teams on Microsoft Dynamics CRM and ServiceNow platforms. Collaborate with IT teams to understand and enable adoption of new system capabilities, enhancements, and operational improvements. Support operational planning and reporting initiatives that contribute to customer retention and revenue growth objectives. Required Qualifications 3–5 years of experience in: CX Operations Renewals Operations Sales Operations Business Analytics or a similar operational role within a SaaS or technology organization. Strong proficiency in: Microsoft Excel Microsoft PowerPoint Hands-on experience with: Microsoft Dynamics CRM ServiceNow particularly in support of customer success, renewals, or customer lifecycle workflows. Strong analytical and problem-solving skills with exceptional attention to detail. Experience building dashboards, reports, and visualizations using: Power BI or similar BI/reporting tools. Excellent written and verbal communication skills with the ability to tailor messaging for technical and non-technical stakeholders. Demonstrated ability to manage multiple priorities and work effectively in a fast-paced environment. Bachelor’s degree in Business, Analytics, Technology, or a related field (or equivalent practical experience). Why Join Us Opportunity to work in a fast-paced and collaborative Revenue Operations environment. Exposure to cross-functional leadership and strategic operational initiatives. Ability to directly influence customer retention, operational excellence, and business growth. Competitive compensation package with performance-based incentives. Hybrid work environment offering flexibility and collaboration.
Sprachkenntnisse
- English
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