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Client Success Manager
remoterocketship
- New York, New York, United States
- New York, New York, United States
Über
Lead a team of Client Success representatives, providing day-to-day support and guidance Support team member development through coaching, feedback, and performance management Manage your own small portfolio of client accounts to stay hands-on and connected to client needs Troubleshoot client issues as they arise, ensuring quick resolution and clear communication Coaching team to take ownership of client outcomes Collaborate with leadership to improve internal processes and enhance team workflows Other duties as assigned Requirements:
Bachelor's degree in marketing, business, communications, or related field 3+ years of experience in client success, digital marketing, or team leadership Proven ability to lead a team while managing your own clients Strong interpersonal and training skills Experience with workload management, performance tracking, and conflict resolution Organized, proactive, and solution-oriented Familiarity with HubSpot, Asana, and client-facing communication tools Multifamily or agency experience preferred Benefits:
100% company paid health insurance for employees and 50% for dependents 100% company paid vision and dental insurance for employees and 50% for dependents Company paid short- and long-term disability Company paid life insurance 10 weeks paid parental leave 3-4 weeks paid time off (based on tenure) 10 paid holidays Company paid 401k contributions that are 100% vested Annual cash bonuses based on company and personal performance A choice of five 8-hour schedules with start times between 7 am and 11 am EST, available after 30 days Monthly fitness reimbursement Pet discount plan
Sprachkenntnisse
- English
Hinweis für Nutzer
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