Senior Account Manager
The Cigna Group
- Remote, Oregon, United States
- Remote, Oregon, United States
Über
work with both our internal teams and our clients on process improvements and road mapping. Interact cross-functionally within the organization and interact with external parties, providing strong operational support. Track/document escalations and appropriate action items. Notify appropriate stakeholders of client issues and complaints and escalate issues accordingly. Participate in the development of department processes and procedures. Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders. Forecast and track key account metrics and KPIs. Provide reporting for client and provide appropriate feedback. Identify opportunities to develop process improvement and implement solutions. Complete assigned tasks and projects according to appropriate timelines agreed upon with stakeholders. Other duties as assigned. Requirements:
Bachelor’s Degree in Health Care, Business, Finance, Marketing or related field, required 5-7 years Account Management experience Client-facing and Account Management experience in the Health Care industry Direct experience in interacting with client stakeholders Ability to understand health care industry terminology and contractual agreements, including SLAs, MSAs, BAAs and fulfillment obligations Thorough knowledge of Microsoft Office Thorough knowledge of HIPAA and Compliance procedures Superior collaboration and interpersonal communication skills, flexibility and responsiveness Strong analytical and process management skills Excellent documentation skills Bilingual; highly proficient in Spanish preferred Atlassian Jira, Smartsheet, and Salesforce knowledge is preferred Benefits:
starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. 401(k) company paid life insurance tuition reimbursement a minimum of 18 days of paid time off per year paid holidays
Sprachkenntnisse
- English
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