Field Operations Manager
Freeosk
- Remote, Oregon, United States
- Remote, Oregon, United States
Über
Ensure third‑party and direct field staff are set up for success each week through clear instructionals, voicemail scripts, scheduling, and program readiness Maintain timely, proactive communication with field partners and internal teams; troubleshoot and resolve issues with urgency Analyze service execution and performance data to identify trends, risks, and opportunities for improvement Proactively implement corrective actions and support training efforts to improve execution of the Freeosk platform Develop and document repeatable best practices for internal teams and external partners Support new product launches and new retail network implementations by ensuring seamless integration with field operations processes Participate in monthly and quarterly business reviews, offering insights on performance and opportunities for improvement Requirements:
2–3 years of experience in retail field operations, project management, client/customer service, or a similar operational role Strong analytical and problem‑solving skills with advanced Excel capabilities (VLOOKUPs, pivot tables, formulas, data validation) Experience working with external partners or third‑party labor providers Ability to manage multiple priorities in a fast‑paced, high‑pressure execution environment Strong communication skills with the ability to tailor messaging to internal stakeholders, field teams, and external partners Process‑oriented mindset with a strong sense of ownership and accountability Experience using data and insights to drive decisions and continuous improvement Exposure to AI agent use and/or development is a plus Benefits:
Competitive pay 401(k) Match Program Medical, Dental, Vision Insurance Work From Home Stipend Short Term and Long Term Disability Life Insurance Paid Time Off Volunteer Opportunities Summer Hours Parental Leave Tuition Reimbursement Sabbatical Program Professional Development Gym Stipend Social events
Sprachkenntnisse
- English
Hinweis für Nutzer
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