Über
*Salary: $95k-$105k*
*Location:* Remote
*Role Overview*
We are seeking an operations manager to lead high‑volume client verification and data diligence efforts across complex matters. This role sits at the intersection of data operations, client eligibility verification, and legal process support. The ideal candidate is highly detail‑oriented, analytically strong, and comfortable managing large datasets, proof review workflows, and reconciliation processes under tight deadlines.
*Key Responsibilities*
*Client Verification & Eligibility*
* Lead large‑scale client verification exercises, including review of documentation, proof submissions, and eligibility criteria
* Design and manage workflows for verifying client accounts, transactions, usage, or other claim‑related data
* Identify and resolve discrepancies between internal records, client submissions, and third‑party data productions
* Escalate edge cases and ambiguous verification issues to legal teams with clear analysis and recommendations
*Data Operations & Reconciliation*
* Manage, clean, and reconcile large datasets (often thousands of records) across multiple sources
* Perform quality control checks to ensure data accuracy, consistency, and completeness
* Track verified, unverified, and exception populations and clearly document verification status
* Prepare clean, defensible datasets for mediations, productions, or internal decision‑making
*Process Design & Improvement*
* Build and refine repeatable verification and review processes that scale efficiently
* Create documentation, trackers, and internal guidelines to ensure consistency across matters
* Partner with attorneys, paralegals, client care teams, and technical staff to streamline workflows
* Identify opportunities to reduce manual effort and improve accuracy through better process design
*Reporting & Communication*
* Provide clear summaries and status updates to legal and operations leadership
* Translate complex data findings into practical, plain‑language explanations
* Support internal and external stakeholders by answering data and verification‑related questions
* Maintain detailed audit trails for verification decisions and data changes
*Qualifications*
*Required*
* 5+ years of experience in data operations, verification, compliance, litigation support, or a similar role
* Proven experience handling large datasets and high‑volume review processes
* Strong Excel or spreadsheet skills (filters, lookups, reconciliation, data validation)
* Exceptional attention to detail and comfort working with sensitive or confidential information
* Ability to manage competing deadlines and shifting priorities
* Strong written and verbal communication skills
*Preferred*
* Experience in legal services, litigation support, compliance, fintech, or regulated environments
* Familiarity with client intake, eligibility verification, or KYC‑style review processes
* Experience working with CRM or case management systems
* Comfort collaborating with technical teams on data questions
* Experience designing or improving operational workflows
Pay: $95,000.00 - $115,000.00 per year
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Flexible schedule
* Flexible spending account
* Health insurance
* Paid time off
* Vision insurance
Work Location: Remote
Sprachkenntnisse
- English
Hinweis für Nutzer
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