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Über
Salesforce Developer Strong expertise in
Salesforce Service Cloud ,
Omni‑Channel , and
Lightning (LWC) Hands‑on experience integrating
Genesys (CTI / Cloud CX)
with Salesforce Proficiency in
Apex, SOQL, Triggers, REST/SOAP APIs , and
Salesforce security model Experience with call center workflows: voice, chat, email, and digital channels Strong problem‑solving skills with experience in production support and incident resolution Ability to work independently and collaborate across onshore and offshore teams Nice to Have: Experience in
Financial Services Cloud
or BFSI domain (Lending / Mortgage preferred) Knowledge of Salesforce DevOps tools (Copado, Gearset, Jenkins, etc.) Experience working with CMS, chatbots, or AI‑assisted service features Salesforce certifications (Platform Developer I/II, Service Cloud Consultant) Roles & Responsibilities Design, develop, and implement Salesforce solutions using
Service Cloud ,
Experience Cloud , and
Omni‑Channel
capabilities Integrate
Genesys Contact Center
with Salesforce CTI for voice, chat, and digital interactions Configure and customize Omni‑Channel routing, agents, queues, skills‑based routing, and service consoles Develop Apex classes, triggers, Lightning Web Components (LWC), and Aura components as required Implement and support Salesforce CTI, APIs, and real‑time integrations with Genesys and other enterprise systems Collaborate with Business Analysts and UX teams to deliver intuitive, member‑facing solutions Support production issues, provide root cause analysis, and implement sustainable fixes Ensure solutions adhere to Salesforce best practices, security guidelines, and performance standards Participate in code reviews, deployments, and CI/CD processes
Sprachkenntnisse
- English
Hinweis für Nutzer
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