Acting Connected Home Advanced Tech Leadremoterocketship • Remote, Oregon, United States
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Acting Connected Home Advanced Tech Lead
remoterocketship
- Remote, Oregon, United States
- Remote, Oregon, United States
Über
Promptly respond to requests from frontline experts and field partners for next level assistance and escalation support Be an expert and up-to-date in all Whole Home Technology Capture and share trending information to enhance frontline knowledge Document all interactions with customers and experts in appropriate systems Analyze individual and team statistics and identify ways to effectively increase performance Work as liaison to other Customer Solutions departments to identify subscriber service issues and to improve processes Resolve highly complex escalated issues and re-sell the benefits of Asurion products and services. Requirements:
Must have a minimum of 6 months tenure in current role Performance rating must be Strong or above Not enrolled in PIP, Written Warning, Final Written Warning, or higher disciplinary action Connected home products knowledge required (VHDP, HTP, ATC, HOME+) Already working in a remote/WAH position preferred At least 6 months on the job experience in connected home products (VHDP, HTP, ATC, HOME+) Benefits:
Excellent verbal and written communications skills. Ability to work independently, with strong out-of-box analytical reasoning. Proven commitment to deliver exceptional customer service. Strong organizational, administrative, and time management skills.
Sprachkenntnisse
- English
Hinweis für Nutzer
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