Field Support Engineer (Casa Grande, AZ)Chroma Systems Solutions, Inc. • Lake Forest, California, United States
Field Support Engineer (Casa Grande, AZ)
Chroma Systems Solutions, Inc.
- Lake Forest, California, United States
- Lake Forest, California, United States
Über
Department Service Support
Reports To Field Support Manager
Employee Type Full-Time
Location Remote
Salary is commensurate with relevant and previous experience
General Job Description Chroma Systems Solutions, Inc. is a leading designer and manufacturer of power testing instruments and systems including programmable AC Power Source and DC Power Supplies, AC loads and DC Electronic Loads, Digital Power Meters and Automated Testing Systems for applications in LED Lighting, LED Drivers, Aerospace, Defense, Military, Automotive, Medical, Battery, Solar, Marine, and Regulatory Testing. We’re looking for a well‑rounded Field Support Engineer (FSE) who is responsible to provide world‑class on‑site assistance to our customers with installation, calibration, troubleshooting and repair of ATE power measurement systems. The FSE will resolve customer issues assigned via technical assistance requests within prescribed resolution times or will appropriately escalate when all ideas are exhausted. The FSE must learn and understand Chroma PowerPro, BatteryPro and Captivate software packages to diagnose and resolve problems and to train customers on proper usage. Activities are performed per management directives and in compliance with Chroma USA policies and procedures.
Essential Duties & Responsibilities
Provide on‑site installation, calibration, troubleshooting and repair of ATE power measurement systems, Battery Test Systems and instruments at customer locations
Provide pre‑sales technical support to articulate product functionality and features
Maintain Product Demo room with operational equipment
Conduct product demos/training at Chroma, customer facilities, or online
Resolve customer issues within prescribed resolution time or escalated when all ideas are exhausted
Travel domestically and/or internationally up to 60%
Read schematics, apply electronic theory to customer issues involving Chroma AC power test instruments duplicating customer setups to assess the issue
Diligently solve and follow up on customer issues
Become proficient with PowerPro, BatteryPro, Soft Panel and Captivate software
Continuously review processes for improvements
Effective time management
Qualifications
Minimum two years of formal technical school in electricity/electronics AND five years or more experience in AC power electronics / Battery Test Solutions OR a four‑year degree in Electronic Technology or Electrical Engineering
Capacity to work under tight or shifting deadlines and adhere to procedures
Solid electrical knowledge to understand industry requirements
Logical approach to problem solving
Professional level verbal and written communication skills
Proficient in MS Office
Ability to work out of a home office
Field Service experience in a technical discipline is a plus
Must be a U.S. Citizen or a Permanent Resident
Knowledge of PowerPro or Battery Pro software is a plus
Knowledge of LabVIEW environment is a plus
Supervisory Responsibilities This is a non‑supervisory position
Physical Demands General office skills and dexterity are required. Must be able to lift 30 pounds.
Company Benefits
Bonus programs based on individual and company performance
Vacation, sick, bereavement time
Medical, dental, and vision plans for employees and dependents
Life insurance, AD&D, long‑term disability, and employee wellness programs
401(k) retirement accounts with immediate vesting of company contributions
Profit sharing programs
Working Conditions Chroma Systems Solutions, Inc. is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, political affiliation, marriage or veteran status, and will not be discriminated against on the basis of disability.
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Sprachkenntnisse
- English
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