Workers Compensation ManagerUniversal Technical Institute • Phoenix, Arizona, United States
Workers Compensation Manager
Universal Technical Institute
- Phoenix, Arizona, United States
- Phoenix, Arizona, United States
Über
Pay Range: $84,000 - $115,000
What We Offer
Tuition Waiver : Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses
Paid Time Off : Competitive paid time off programs for employees (Vacation, Sick, Flexible)
Retirement Matching : 50% match on the first 6% of your contributions after 90 days
Paid Parental Leave : 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
Competitive Insurance : Health, vision, and dental coverage for you and your dependents
Pet Insurance : Competitive coverage for your furry family members through ASPCA
Health Plan Enrollment : Eligibility starts first of the month following completing one full month of employment
Responsibilities
Serve as the primary liaison to USI, Travelers, medical providers, and internal Legal, ensuring coordinated communication and consistent case handling
Provide oversight and coordination for the WC claims process, including gathering documentation, monitoring medical status updates, supporting wage verification, and aligning on claim strategy with carrier partners
Maintain and update WC and safety SOPs and best practices, ensuring consistent processes across divisions and providing guidance to HRBPs and campus teams
Maintain centralized tracking for all active and historical claims
Partners with legal partners and carrier teams on complex or litigated claims and participate in discussions related to mediation or strategy
Support accurate and timely submission of claim-related documentation and ensure campuses understand required timelines
Maintain centralized visibility of OSHA data and partner with campus teams to conduct quarterly audits of OSHA logs to support accuracy and compliance
Partner with local HRBPs and campus administrators to review and audit incident reports and refusal-of-treatment forms, ensuring accuracy, completeness, and alignment with standard processes
Coordinate Return-to-Work plans; track lost time and modified duty assignments.
Conduct injury trend analysis, coordinate prevention strategies.
Maintain HR Safety Page and safety compliance course content.
Oversee annual Emergency Management Planning (EMP) process and publication.
Evaluate workers’ compensation and safety training developed by Organizational Development, ensuring content aligns with program needs; provide recommendations for enhancements and partner on content updates
Support the development and refinement of WC and safety metrics by maintaining centralized reporting and partnering on the creation of dashboards, scorecards, and leadership summaries as data sources and standards evolve
Other duties as assigned
Qualifications Education / Experience
Bachelor’s Degree in Business, Human Resources, Social Sciences or related field (required)
Minimum five (5) years of Workers’ Compensation experience in multi-state operations (required)
Strong understanding of WC regulations, OSHA standards, and compliance
Experience communicating with carriers, adjusters, and brokers
Knowledge base should include higher education, skilled trades, healthcare, or multi-campus operations (preferred)
Experience with Travelers, USI, or similar carrier/broker (preferred)
Familiarity with safety programs, OSHA logs, and compliance-related training
Broad knowledge of facilitating trainings or creating SOPs (preferred)
Skills
Independently manage complex tasks and projects
Analyze problems, evaluate alternatives, and implement effective solutions
Present ideas in a compelling and structured format to diverse audiences
Demonstrate refined listening skills and emotional intelligence
Facilitate training sessions and cross-functional meetings
Drive consistent results in a fast-paced environment
Leverage enterprise-level tools and systems to streamline processes
Create new and better ways for the organization to succeed
Develop people to achieve their goals and support organizational success
Navigate complex policies, processes, and organizational dynamics with ease
Work independently, escalating complex or high-impact issues
Drive innovation to improve organizational success
Develop others to achieve individual and organizational goals
Navigate complex organizational dynamics with confidence
Perform effectively amid uncertainty and ambiguity
Abilities
Able and willing to:
Communicate, think, learn, and reason Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks Safely ambulate and/or maneuver when on-site at Company locations Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
Ability to use good judgment, problem-solving and decision-making skills
Ability to maintain confidentiality and manage sensitive information with discretion
Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
Ability to gain, understand and apply information and data as it relates essential functions of the position
Ability to foster long-term relationships with stakeholders
Work Environment
Work is performed indoors in a climate-controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premises.
This position is designated as Remote. Employees must meet minimum technical standards for eligibility and participation.
Overnight and/or Local travel required (up to 5%)
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Sprachkenntnisse
- English
Hinweis für Nutzer
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