Apprentice Business Administrator

English & Maths Department

Location: Ipswich Road, Norwich

Contract: Apprenticeship

Grade: Apprentice, £14,566 - £18,315 per annum

Reports to: Head of English and Maths

City College Norwich is seeking a motivated and enthusiastic Apprentice Business Administrator to join our English and Maths Department. This is an excellent opportunity for someone at the start of their career who is keen to develop administrative skills while supporting learners and academic teams in a vibrant further education environment.

About the Role

As an Apprentice Business Administrator, you will play a vital role in supporting the delivery of high‑quality English and Maths provision across the college. Working closely with academic teams, registry, and examinations staff, you will help ensure that enrolment, assessment, examination and achievement processes run smoothly, accurately and on time.

You will gain hands‑on experience alongside structured apprenticeship training, developing skills in administration, data management, customer service and organisational processes within a busy college setting.

Key Responsibilities

Under the guidance of the Head of English and Maths, you will:

Support examinations and achievement processes, liaising with academic teams, registry and awarding organisations

Collate, quality‑check and maintain accurate data for registrations, test bookings and learner achievements

Provide a high standard of customer service to students, staff and external stakeholders

Manage your own area of administrative responsibility, ensuring information is timely, accurate and complete

Work closely with internal teams to support English and Maths data, systems and processes

Assist with examination activities, including preparation of registers, issuing exam papers and dispatching materials

Support enrolment and timetabling processes through data checking and collation

Maintain awareness of JCQ, awarding organisation and funding regulations to ensure exam integrity

Enter, update, monitor and interrogate data across college systems, producing reports where required

Our Ways of Working

At City College Norwich, we are committed to being:

Open and Informative – sharing the right information at the right time

Respectful and Fair – inclusive, supportive and impartial

Creative and Positive – seeking solutions and continuous improvement

Collaborative and Inclusive – working together to achieve excellence

Consistent and Responsible – delivering outstanding services

Exemplary and Tenacious – setting high standards and leading by example

Aspirational and Entrepreneurial – focused on student success and development

What We’re Looking For

You will have:

GCSEs (or equivalent) at Level 2

An interest in administration and customer service

Confidence using IT systems and databases

Competency with Microsoft Outlook, Word and Excel

Accurate data entry and keyboard skills

You will be someone who:

Is organised, proactive and able to work on their own initiative

Enjoys working collaboratively as part of a team

Is focused on providing excellent service to students and staff

Is resilient, adaptable and eager to learn

Has a strong commitment to safeguarding and student success

Is motivated to develop professionally through an apprenticeship

Additional Information

Occasional evening or weekend working may be required

The role is subject to safeguarding checks in line with college policy

Why Join Us?

City College Norwich offers a supportive and inclusive working environment, excellent training opportunities and the chance to make a real difference to learners’ experiences and outcomes. This apprenticeship is an ideal stepping stone into a career in education administration.

To apply please visit the website by clicking on the 'apply on company website' button.

Closing date for applications: Sunday 31 May 2026 at Midnight

As a College we are required to undertake various Safer Recruitment checks as set out within the guidance from the Department for Education Keeping Child Safe in Education. We require all staff to undertake an enhanced Adult and Child Workforce DBS Check and to register with the DBS Update Service. Please note: From 28 November 2020 the government implemented changes to the filtering rules, and we have been instructed that we cannot accept any update service checks on DBS certificates that have been issued before this date. Therefore, a new one must be completed with City College Norwich.