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Field Service Technician II
Alma Lasers
- Phoenix, Arizona, United States
- Phoenix, Arizona, United States
Über
$39-$43/hour, depending on experience.
Eligible for overtime pay
in accordance with state and federal guidelines.
Remote Position – West Coast US .
Summary The primary responsibility of the Field Service Technician is to travel to customer sites throughout the continental United States with a West Coast focus to provide repairs to Alma Lasers equipment and complete scheduled Preventative Maintenance. This position will also provide level two technical troubleshooting to customers via phone as needed.
We are looking for candidates living in or near the following West Coast locations:
California
Arizona
Utah
This position is remote and seeks qualified candidates who reside near the West Coast.
Essential Functions
Diagnose and troubleshoot malfunctioning medical instruments or equipment
Repair equipment after diagnosis
Read diagrams and schematics to perform full board swaps as needed
Test machines after repair to ensure proper functionality
Maintain and complete all repair documentation and paperwork
Provide Level 2 support via phone to customers and internal employees
Abide by company safety and health policies
Perform low voltage electrical repair, using Multimeter, Oscilloscope, and other hand tools to troubleshoot and repair equipment
Set appointments to perform preventive maintenance, service calls, and installations
Work closely with the Client Relations team to resolve customer issues
Perform device calibration using specified test equipment such as power meters
Mentor and aid other field service personnel
Develop troubleshooting documents for our Client Relations team
Competencies
Planning
Problem Solving/Analysis
Technical Capacity
Organizational Skills
Customer Facing Communication Proficiency
Ability to retain large amounts of information
Education And Experience Required
Associate’s degree in electrical or electronic repair, or equivalent experience
4+ years of Field Service experience
Experience with component level repair, preferred
Knowledge of ISO 13485 certification, preferred
Skills Required
Positive attitude and approach to the job responsibilities and the Alma team
Ability to read diagrams and schematics
Microsoft Applications (MS Office, Excel, Visio, PowerPoint, and Outlook)
NetSuite and Salesforce experience, preferred
Excellent organizational skills
Ability to multitask
Supervisory Responsibility This position has no direct reports but assists in mentoring peers and other departments as needed.
Work Environment This job operates in a professional office environment as well as medical offices in the field. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. This position also utilizes hand tools and electrical meters.
Physical Demands The employee must occasionally sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 70 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Travel This position requires 75-90% travel as needed.
Work Authorization Documentation showing eligibility to work in the United States will be required.
Other Duties Notice that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Alma, Inc. is Equal Opportunity Employment We're proud to be an equal opportunity employer and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status.
E-Verification In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
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Sprachkenntnisse
- English
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