Field Service Engineer
Agfa US Corp
- Chicago, Illinois, United States
- Chicago, Illinois, United States
Über
Agfa Radiology Solutions is a leading global provider of advanced imaging and healthcare IT solutions, specializing in digital radiography and medical imaging systems. The company develops and supplies high-quality products for hospitals and healthcare facilities, including digital X‑ray systems, imaging software, and integrated radiology solutions. With a strong focus on innovation and patient care, Agfa Radiology Solutions enhances diagnostic workflows and enables improved clinical outcomes through its cutting‑edge technology and services. The company is part of the broader Agfa-Gevaert Group, which has a longstanding reputation in imaging and information technology across various industries.
We are looking for a Field Service Engineer to join our team. You will be responsible for properly managing a single assigned customer at one or many locations by providing the on‑site support and maintenance of Agfa DR/ imaging products.
Major responsibilities are to drive customer satisfaction through the maintenance of Agfa DR support and x‑ray room/ imaging services offerings to the customer. Consistently seek, suggest and implement methods to improve systems and processes within the organization.
Location
Remote - Illinois
What You'll Do:
Manage all AGFA imaging equipment in assigned territory to include timely troubleshooting and repair, preventative maintenance and execution of field service bulletins
Assist peer Field Service Engineers (FSE) out of territory when needed and workload permits
Provide timely and detailed feedback on technology performance, reliability, serviceability, service quality and design issues back to US DR product team
Work directly with Project Management and Installation Team to plan, execute and validate installations within assigned territory
Work with sales in identifying DR prospects and provide technical support during pre and post sales activity. Develop a close working relationship with the customer to provide assistance and guidance towards developing an action plan for additional AGFA sales (Service Maintenance Agreements, Upgrades, Professional Services, or new equipment)
Installation, remedial and preventive maintenance of Agfa DR support and x‑ray room experiences and other OEM products trained on
Review of DR/Image equipment operational function with the customer to meet training obligations during installations
Perform DR/Image and x‑ray room experience is required. Provides immediate response and prompt resolution to hardware and software problems to ensure customer uptime and satisfaction
Develops DR/x‑ray room solutions for technical problems by interfacing with hospital systems IT systems administrators, end user personnel and outside vendors and support teams
Insures maximum DR/Image uptime, performance and efficiency of all Agfa systems
Installs software, hardware and executes performance analysis as needed for DR and imaging
Defines DR/Image problems, verifies defects in system, then applies fix, circumvention, or other probable reconciliatory techniques
Escalations: Initiate and follow all issues DR/Image escalation processes and to keep the customer and management informed as to the status of the escalation
Who You Are:
Bachelor's Degree in a technology field
MCSE, Network +, and CIIP Certifications are also a plus
5 or more years of previous direct field work experience in a technical customer support role working with traditional x‑ray rooms, digital x‑ray equipment and rooms, and computed radiography (CR) systems
Highly desired 2 to 3 years' experience in an expert or specialist level role with x‑ray technology
Some PACS, RIS and EMR experience is desired
Experiences with electronic and electromechanical systems are also required
Expert knowledge of DR support and x‑ray room experiences networking and operating systems (UNIX and Windows), databases (Oracle and SQL), remote connectivity, security and digital medical image processing
Previous DR support and x‑ray room experiences knowledge of Agfa software or similar industry and a demonstrated capability to learn cutting edge new technologies
Excellent computer skills including MS Office, Lotus Notes and Internet based knowledge management systems
Excellent oral, written and interpersonal communications skills
Proven organizational and time management skills
Demonstrated experience adapting to change and managing priorities
Strong customer service skills in interacting with both internal and external customers
Previous experience working in a global environment (networking and building relationships with individuals in remote locations and virtual teams)
Excellent understanding of the technical services business, product launch process and healthcare environment
Must be eligible to travel overnight both within the US and Canada
Experience with and understanding of DR support and x‑ray room experience
Must be eligible to apply for customer initiated security clearances such as the US National Agency Check (NAC)
(Agfa) Our Values
Own It
– I do what I say, full accountability for results, finding solutions and practice ethical and safe behaviors
Play as One
– Collaborate for a common goal, diverse perspectives. Listen and communicate with respect, support decision for teams' benefits
Move Forward
– Embrace change, explore opportunities to innovate, feedback and improve performance, proactive steps to resolve issues and continuous progress
Drive Value
– Bold choices to maximize value creation, customer deliver exceptional value, add value to all stakeholders, use data to generate crucial insights and outcomes
What we offer now and in the future:
Dynamic global organization with a history of innovation and strong product portfolio
Challenging environment combined with a supportive management structure
Career development and growth
Competitive salary and benefit package
Friendly work environment surrounded by dedicated and professional colleagues
Diversity and Inclusion At Agfa, our mission at Agfa is to ensure that everyone belongs. We believe that diversity and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our company, products, and services great.
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Sprachkenntnisse
- English
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