Lead AI ML Engineer - AWS Connect - RemoteUnitedHealth Group • Schaumburg, Illinois, United States
Dieses Stellenangebot ist nicht mehr verfügbar
Lead AI ML Engineer - AWS Connect - Remote
UnitedHealth Group
- Schaumburg, Illinois, United States
- Schaumburg, Illinois, United States
Über
Caring. Connecting. Growing together.
Leads design and delivery of scalable voice and chat solutions using Amazon Connect, owning contact flows, integrations, and overall platform reliability.
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Primary Responsibilities
Design and manage Amazon Connect contact flows (IVR & chat)
Build Lambda-based integrations for backend APIs
Integrate with Lex bots and external systems
Optimize routing, queues, and call handling
Ensure high availability, monitoring, and performance
Lead production support, RCA, and continuous improvements
Architecture Expectations
Decoupled design (Connect → Lambda → APIs)
Clean separation of routing, business logic, and integrations
Scalable and reusable contact flow patterns
Success Criteria
Stable call flows with low failure rates
Efficient routing and reduced wait times
Solid monitoring and quick issue resolution
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications
5+ years of experience with APIs, event-driven design, and IVR systems
2+ years of experience with Node.js (TypeScript preferred)
2+ years of experience with AWS: Amazon Web Services, Amazon Connect, AWS Lambda, Amazon API Gateway
2+ years of experience with conversational: Amazon Lex
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 to $193,200 annually based on full‑time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone—of every race, gender, sexuality, age, location and income—that deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.
OptumTechPJ
#J-18808-Ljbffr
Sprachkenntnisse
- English
Hinweis für Nutzer
Dieses Stellenangebot wurde von einem unserer Partner veröffentlicht. Sie können das Originalangebot einsehen hier.