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Costco Program Coordinator
Jacuzzi Group
- Phoenix, Arizona, United States
- Phoenix, Arizona, United States
Über
We are currently seeking a
Costco Program Coordinator
to join our growing team. This role will be pivotal in coordinating with Costco support team to improve satisfaction from Costco's retail program on a nationwide level.
Key Responsibilities
Support Costco Program Manager in quoting and selling leads in Costco CRM
Support Costco Program Manager to process payments in OMS platform
Promptly monitor and resolve any Costco member escalations.
Validate loan terms and payment for Costco customers
Review, resolve or cancel leads based off data from Centah dashboard (CRM)
"Own" and understand Costco's CRM Centah and communication portals
Coordinate with local markets to ensure all required paperwork is completed and uploaded to customer accounts.
Analyze program performance metrics and provide feedback to optimize processes and improve customer experiences
Collaborate with internal teams including marketing, sales, and operations to ensure program requirements are met
Work with production, sales and business admin managers to analyze escalation data and drive process improvements
Support escalations meetings with Production Managers twice a week to ensure major escalations are being worked on and resolved in a timely manner
Review all Centah notes relating to appointments and service and send for follow up to the appropriate departments
Spearhead and lead continuous improvement efforts. Share all program developments and updates with internal stakeholders
Communicate regularly and share program development updates with internal stakeholders
Review Costco final paperwork to ensure all documents are being uploaded accurately for Costco's approval
Ensure Costco payments are properly processed
Job Details
Monday – Friday (8:00am-5:00pm)
Fully remote, PST preferred
$24.00/hr + depending on experience
Requirements
Bachelor’s degree in business administration or a related field preferred
2+ years of experience in an Administrative, Program Coordination or Project Management role.
Previous experience working with Costco or a similar big-box retail environment is a strong plus
Exceptional organizational and multitasking skills with strong attention to detail
Experience prioritizing tasks, and multitasking to meet deadlines and achieve results
Proficiency in Microsoft Office Suite and CRM software
Excellent verbal and written communication skills
Strong analytical skills and ability to interpret data
A customer‑centred approach with the ability to maintain strong relationships.
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, with a matching program)
Paid Time Off (Vacation, Sick & Company Paid Holidays)
Flexibility to work from home
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Sprachkenntnisse
- English
Hinweis für Nutzer
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