Field Service Manager
Atlas Copco Holding GmbH
- Nashville, Tennessee, United States
- Nashville, Tennessee, United States
Über
Key Responsibilities
Execute service strategies and objectives for North America.
Manage Field Service safety with improvement plans and customer program participation.
Manage supply scope per contract and additional chargeable services.
Staff North America with personnel to meet commitments.
Manage contract profitability to meet or exceed Field Service revenue budgets.
Identify and report customer value activities beyond contract terms.
Monitor customer site performance.
Assist in negotiating and developing service contracts.
Prepare monthly reports on site metrics, service issues, personnel, delivery, forecasts, and competition.
Organize work schedules.
Manage inventory to prevent financial losses.
Required Experience & Qualifications
3-5 years of experience as a field service manager or service manager.
A mechanical/electro‑mechanical engineering background with a minimum degree in mechanical, electrical, chemical, or physics.
Minimum ten years’ experience in an engineering, service, or maintenance role involving direct contact with external customers.
Strong management experience in a high‑focus and dynamic environment with at least five years in a similar role.
Perceives self as a "revenue generator" service person.
Strong written and oral communication and presentation skills.
Proven leadership skills and ability to work within an empowered team framework effectively.
Proven ability to conceive and implement operational plans and achieve the goals set out by them.
Ability to handle multiple tasks simultaneously while maintaining poise under pressure.
Desired Skills & Experience
Experience with rough and industrial vacuum is desirable, as is experience within relevant aspects of the industrial manufacturing industry.
Direct hands‑on experience with VSD drives, PLC and controls; experience with Atlas Copco’s vacuum controls and Elektronikon is a must.
Benefits
Culture of trust and accountability
Lifelong learning and career growth
Innovation powered by people
Comprehensive compensation and benefits
Health and well‑being
Job Location This role is fully remote, enabling you to work from anywhere in the western half of the United States. We value results over location and provide the tools and support you need to succeed from any location.
Contact Talent Acquisition Team: Sarah Nelson
Uniting curious minds Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.
Functional Area Service
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Sprachkenntnisse
- English
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