Bilingual Scheduling Center Agent
Aspen Dental
- Sacramento, California, United States
- Sacramento, California, United States
Über
Duties: Work with patients to schedule appointments,as the first point of contact for new patientscalling to book an appointment orlearn about Aspen Dental services,
Answer inbound calls in a high-volumeenvironment, while compassionately handling questions/concerns
Listen empathetically and think critically to understand patient needs, use trained salesand customer service techniques to set appointments.Focus on appointment acceptance and customer care to reach individual and call center goals.
Additional duties as assigned by the Call Center Leadership team
Job
Requirements: High School Diploma or equivalent required
Must be professionally proficient in both English and
Spanish
1+ years of customer service experience required (retail, call center, or hospitality preferred), with ability to answer calls in a high-volume call center environment strongly preferred
Desire to succeed in a fast-paced, goal and consumer driven environment
Communication skills, with the ability to speak clearly and professionally
Tech-savvy - Ability to navigate provided technology efficiently
Must have Cable/Fiber connect internet, with ability to hardwire the internet within 6 feet of the router (no WiFi/cellular/hotspot), and be at least 100 Mbps download and 10 Mbps upload
Must have a quiet, HIPPA compliant, private workspace
Some evening and weekend scheduling availability required
Compensation and Benefits: Pay rate:
$1
7
.
0
0
/per hour, plus eligibility for performance-based bonuses paid monthlyand pay rate increases at 90 and 180 days.
Various full and part-time shifts available
Comprehensive Health, Dental and Vision insurance offerings
Paid time off
401K – with generous company match
Apply today for immediate consideration a
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Sprachkenntnisse
- English
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