Continuing Education AdvisorGrand Canyon Education, Inc. • Phoenix, Arizona, United States
Continuing Education Advisor
Grand Canyon Education, Inc.
- Phoenix, Arizona, United States
- Phoenix, Arizona, United States
Über
Salary: $42,000 – $50,000 per year | 1 month ago
Essential Duties, Responsibilities, and Expectations
Counsels new and continuing non‑degree students regarding University policy and procedures, registration, course requirements and payment options.
Collects all required paperwork and documents for registration and selected payment options.
Ensures academic and financial clearance prior to each course start date, including accurate documents supporting a student’s payment option.
Academically clears all admissions and academic compliance policy and procedures required prior to each course start date.
Works with students to ensure understanding of the registration process and steps to modify registration before the course commences.
Resolves any outstanding matters for students via multiple University departments, which may include the Office of Academic Records, Classroom Operations, the Colleges or others as required.
Adheres to all University, state and federal guidelines and policies.
Ensures students’ accounts are accurate and in good standing, collecting and reviewing required University payment documents for accuracy, and maintaining accounts for balance resolution and collection throughout the program.
Understands the operating procedures of other departments and incorporates those elements into daily workflow.
Serves as a student advocate to navigate university policy and procedure.
Follows all policies, procedures and compliance guidelines.
Works closely with cross‑functional and support departments to update student information and resolve student issues.
Regularly monitors student activity, GPA, and other components for academic progress.
Consistently meets deadlines and performance expectations set by University Leadership.
Understands and learns all software programs/systems to effectively assist students.
Qualifies prospective students and accurately enters prospect’s contact information into the appropriate system.
Achieves daily, weekly and monthly goals, as defined by supervisor and department objectives.
Represents GCU as an educated advisor, familiar with higher education and assists students through the various steps as part of their decision‑making process.
Other duties as assigned.
SUPERVISORY RESPONSIBILITIES N/A
QUALIFICATIONS Knowledge, Skills and Abilities
Ability to represent GCU in a highly professional manner in all interactions.
Possess solid interpersonal skills to build and maintain positive working relationships with all stakeholders.
Ability to advise students in a highly collaborative manner to select appropriate courses based upon articulated desires and interests and facilitate their decision‑making process.
Required to maintain confidentiality of information.
Ability to work in a high‑volume, fast‑paced work environment with constant phone contact with students on a daily basis.
Must have good critical thinking, judgment and attention to detail.
Excellent planning, organization, multi‑tasking, and follow‑up skills to meet standard customer service turnaround times.
Ability to help and guide students to clarify academic needs and objectives.
Ability to learn GCU educational offerings and programs and to accurately explain them to potential students.
Ability to work both independently, collaboratively and cooperatively as a team member and willing to learn and work other student services’ functions.
Proficient with MS Office suite (Word, Outlook, Excel, PowerPoint) and comfortable navigating and maneuvering other databases and software, becoming proficient with GCU systems within a short period of time.
Must be available to work varied shifts, including evenings, weekends or holidays.
Ability to successfully pass background investigations.
Education and/or Experience
Bachelor’s degree from a regionally accredited institution.
Excellent customer service skills demonstrated in working in a high‑volume customer service center.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Additional informational notes have been omitted to preserve focus on essential job content.
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Sprachkenntnisse
- English
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