Dieses Stellenangebot ist nicht mehr verfügbar
Insurance Agent
PetPartners Pet Insurance
- Nashville, Tennessee, United States
- Nashville, Tennessee, United States
Über
Job Location Remote
Main Responsibilities
Customer Interaction & Inquiry Management:
Respond to internal and external inquiries within stated service level agreements (SLAs).
Manage incoming contacts regarding member questions, customer complaints, product inquiries, warranties, and general customer concerns in accordance with quality and processing guidelines.
Problem Resolution & Account Analysis:
Analyze, research, and resolve problems and discrepancies for member accounts.
Cross-train and provide assistance to team members as needed, contributing to overall team effectiveness.
Policy & Compliance Maintenance:
Maintain product knowledge and awareness of customer service policies and/or store policies.
Ensure understanding and compliance with federal and state regulations.
Sales & Retention Efforts:
Participate in solution innovation, sales, and retention efforts with current and new clients.
Additional Duties
Perform other duties and responsibilities as assigned.
Licenses/Certifications
Must have and maintain a Property & Casualty License or obtain within 45 days of hire.
Level-Specific Responsibilities
Respond to inbound support issues, utilizing prepared Question & Answer documents to resolve simple complaints and answer general customer inquiries.
Work independently under limited supervision for routine situations.
Provide assistance and training to team members and colleagues as needed.
Accountability/Complexity
Manage routine customer inquiries with limited supervision and elevate more complex issues when necessary.
Continue to develop skills in a structured yet flexible environment.
Experience Requirements
Minimum 2 years of relevant experience in customer service, call center, or a similar field.
Education Requirements
No formal education requirement.
Benefits
Comprehensive full medical, dental and vision Insurance
Basic Life Insurance at no cost to the employee
Company paid short-term and long-term disability
12 weeks of 100% paid Parental Leave
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Retirement savings plan
Personal Paid Time Off
Paid holidays and company-wide Wellness Day off
Paid time off to volunteer at nonprofit organizations
Pet friendly office environment
Commuter Benefits
Group Pet Insurance
On the job training and skills development
Employee Assistance Program (EAP)
Seniority Level Entry level
Employment Type Full-time
Job Function Sales and Business Development
Industries Insurance
#J-18808-Ljbffr
Sprachkenntnisse
- English
Hinweis für Nutzer
Dieses Stellenangebot wurde von einem unserer Partner veröffentlicht. Sie können das Originalangebot einsehen hier.