Customer Success RepresentativeEbsco Subscription Services España SL • Nashville, Tennessee, United States
Customer Success Representative
Ebsco Subscription Services España SL
- Nashville, Tennessee, United States
- Nashville, Tennessee, United States
Über
We are guided by the following principles:
Customer Obsession.; Excellence is the Standard.; Bias for Action.; Act Boldly.; Deliver Results.; Hire and Develop the Best.; Be Curious and Learn.; Win as a Team
Job Responsibilities
Serve as the main point of contact for Moultrie customers via phone and any other channels deemed necessary
Quickly become an expert in the Moultrie product suite
Resolve customer inquiries
Maintain a quality rating by following procedures and acting in the customers’ best interestsRecord all interactions with customers in the provided CRM system
Meet evolving department goals and metrics
Analyze a customer’s service needs and refer to other service or technical departments for follow‑up as needed
Resolve routine problems and communicate solutions or requested information to the customer
Maintains an active attendance record throughout the course of this position with little to no tardies.
Job Summary Moultrie isseekinga loyal, energetic, goal‑oriented Seasonal Customer Success Representative who brings a passion for delivering customer support to our diverse community of avid subscribers.
As a Customer Success Rep, you will provide exceptional, proactive support through a remote work environment. This position primarily supports customers via phone, which will make up the majority of daily responsibilities. While there may be occasional involvement in other channels such as email, live chat, social media, and text, these are not the primary focus of the role. We are seeking a candidate with excellent attention to detail, problem‑solving skills, and communication abilities.
You must also be self‑motivated, have an excellent work ethic, and be able to work both independently and as part of a team. We are seeking professionals who are adaptable to evolving products, tools, and services and are flexible while working in a fast‑paced environment. You will be joining a dedicated team that is focused on supporting each other while constantly enhancing our product knowledge and expertise.
This is a great opportunity to be a part of a growing Customer Success team in a dynamic environment!
Job Requirements
High school diploma, GED, or college-level education
MUST have a
minimum of 2+ years of Customer Service experienceproviding support in a REMOTEenvironment
Comfortable managing both phone and messaging queue conversations
Remote experience handling technical troubleshooting and issue resolution
MUST be able to work a flexible scheduleincluding evenings and weekends
Ability to work in a remote setting with a reliable internet connection
Great communication skills, internally with team members and externally with customers
Goal‑oriented mindset
Leads by example using a proactive approach to provide optimal customer support
Always acts in the best interests of the Company and does not permit outside interests to interfere with job duties or influence actions on behalf of the Company, in alignment with Moultrie’s and EBSCO’s Employee Code of Conduct
Preferred Skills
Experience working with Zendesk or a similar CRM system
Appreciation for the outdoors
Coachable, empathetic mindset
Ability to multitask
Outstanding organizational, interpersonal and communication (written and verbal) skills
Good problem‑solving skills and ethical behavior
Must maintain confidentiality
May require sitting for long periods of time
Works in a team‑oriented environment
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.
We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.
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Sprachkenntnisse
- English
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