Senior Banquet Operations ManagerThe University of Massachusetts Club • Boston, Massachusetts, United States
Senior Banquet Operations Manager
The University of Massachusetts Club
- Boston, Massachusetts, United States
- Boston, Massachusetts, United States
Über
University of Massachusetts Club Reports To:
Food & Beverage Director, General Manager Employment Type:
Full-Time, Exempt Job Summary: The Operations Manager is a key member of the club’s leadership team, responsible for leading and coordinating all banquet and event operations, ensuring the execution of corporate functions, private events, and club-hosted experiences. The ideal candidate is an accomplished hospitality professional with a passion for delivering elevated service, managing high-performing teams, and maintaining the exacting standards of a prestigious club environment. Key Responsibilities: Event & Banquet Management: Coordinate and execute all banquet events, private functions, weddings, and club-sponsored activities. Partner with the Private Events team and Executive Chef to finalize menus, room layouts, décor, and special requests. Ensure timely room setups, accurate execution of BEOs (Banquet Event Orders), and adherence to member preferences. Lead pre-event meetings and post-event reviews to refine service standards and ensure member satisfaction. Operational Leadership: Supervise daily operations of banquet and events teams, including set-up staff, servers, bartenders, and support personnel. Ensure smooth coordination between departments (Kitchen, Events, Membership) for flawless event execution. Opens and closes the Club on a rotational basis with Operations team, maintaining oversight of the entire Club, including Lounge & Grille. Uphold standards of cleanliness, organization, and readiness in all function spaces. Exemplifies a service first, team oriented attitude; takes on any additional duties assigned. Member Service & Relations: Act as primary liaison with members and non-member hosts during events, providing a visible, gracious, and responsive presence. Anticipate and resolve issues with discretion and efficiency, ensuring the highest level of guest satisfaction. Staff Development & Management: Recruit, train, schedule, and manage banquet service staff while fostering a culture of accountability, positivity, and excellence. Provide constant and respectful coaching to team members to improve service. Aid in regular performance reviews. Prepare and conduct regular staff trainings, and ensure all staff maintain required certifications (TIPs, ServSafe, et al). Develop and revise training manuals to meet the UMass Club’s luxury service expectations. Financial Oversight: Communicate across departments to assist in budgeting, forecasting, and cost control related to event operations. Ensure accurate and timely billing by updating Events in ReserveCloud. Monitor inventory levels of banquet supplies, linen, and service equipment; maintain cost-effective par levels. Qualifications: Minimum 5 years of experience in banquet or events operation, preferably within a private club, or luxury services environment. Proven ability to lead and motivate a team in a fast paced, high-touch, high expectation environment. Outstanding interpersonal and communication skills; ability to interact effectively with members, guests, and staff. Exceptional organizational and time management skills; able to handle multiple events with precision. Knowledge of fine dining service, wine and beverage pairing, and upscale event presentation standards Proficiency with POS and CRM systems and Microsoft Office. ServSafe and TIPS certifications are preferred. Basic Audio/Visual knowledge preferred. Professional demeanor and the ability to work flexible hours, including evenings and weekends as required. Physical Requirements: Ability to stand and walk for extended periods. Must be able to lift up to 50lbs and perform physical tasks related to event setup and breakdown when needed. Compensation & Benefits: Salary range $85,000 - $95,000. Health, dental, and vision insurance. 401(k) plan with company match. Short-term and long-term disability. Life insurance. Paid time off and club-related perks. Holiday Bonus About the Club: The University of Massachusetts Club is located on the 32nd floor of One Beacon Street on Beacon Hill. The Club opened at this location in November 2015. We have 5 private event spaces that offer our guests the best panoramic views in Boston. Our Club currently has 1,700+ members. We are open 6 days per week and occasionally on Sundays. To apply, send a resume and a cover letter to David Eichstaedt, General Manager - deichstaedt@umassclub.com
Sprachkenntnisse
- English
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