Senior IT Technician / Project EngineerFusion Technology Solutions Ltd • Chelmsford, England, United Kingdom
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Senior IT Technician / Project Engineer
Fusion Technology Solutions Ltd
- Chelmsford, England, United Kingdom
- Chelmsford, England, United Kingdom
Über
Fusion Technology Solutions (https://www.fusion-ts.com) is an establish growing Managed Service Provider (MSP) based in Chelmsford, Essex. We deliver high-quality IT support, cloud solutions, cybersecurity and infrastructure services to a wide range of UK clients.
We are defined by our technical excellence, collaborative team spirit, and customer-first approach. Due to continued growth, we are looking for an experienced *Senior IT Technician / Project Engineer* to join our technical team and play a key role in delivering projects, supporting complex environments, and mentoring junior engineers.
*The Role*
We are seeking a highly capable and motivated *Senior IT Technician / Project Engineer* who can take ownership of more complex support issues while also assisting with the delivery of IT infrastructure projects for our clients.
You will be responsible for implementing and supporting a variety of technologies including Microsoft 365, Azure, networking, and on-premise infrastructure. The role will involve working closely within the service desk team, assisting with escalations, and ensuring projects are delivered to a high standard.
This role is ideal for someone with strong technical skills who enjoys working in a varied MSP environment and wants to develop further into project delivery and senior engineering responsibilities.
*Key Responsibilities*
* Assist with the delivery of IT infrastructure projects including cloud migrations, server deployments and network upgrades.
* Provide *3rd line technical support* for complex issues escalated from the service desk.
* Implement Microsoft 365 and Azure solutions for clients.
* Support hybrid and cloud environments including Azure Active Directory and Microsoft 365.
* Install, configure and maintain servers, networking equipment and virtual environments.
* Assist with security improvements including backup solutions, endpoint protection and best practices.
* Troubleshoot complex issues across infrastructure, networking and cloud platforms.
* Work closely with the service desk team to provide technical guidance and mentoring.
* Maintain accurate project documentation, network diagrams and technical records.
* Ensure work is delivered in line with client requirements, SLAs and internal standards.
*Skills & Experience*
*Essential*
* Wealth of experience in IT support an infrastructure.
* Strong experience with *Microsoft 365 administration*.
* Experience supporting *Azure or Azure Active Directory environments*.
* Good knowledge of *Windows Server and Active Directory*.
* Solid networking knowledge including *TCP/IP, DNS, DHCP, VLANs and switching fundamentals*.
* Strong troubleshooting and problem-solving abilities.
* Excellent communication skills and ability to work directly with clients.
* Full UK driving licence.
*Desirable*
* Experience assisting with *cloud migrations or infrastructure projects*.
* Knowledge of *backup solutions, disaster recovery and cybersecurity best practices*.
* Experience with *RMM, PSA or ITSM systems within an MSP environment*.
*Personal Attributes*
* Strong technical mindset and willingness to take ownership of problems.
* Organised, self-motivated and able to manage multiple tasks effectively.
* Calm and methodical under pressure.
* Excellent communication skills with both technical and non-technical users.
* Proactive approach with a desire to continually improve systems and processes.
*Why Join Us?*
* Opportunity to work on varied projects across multiple client environments.
* Excellent career progression within a growing MSP.
* Exposure to modern cloud technologies and infrastructure solutions.
* Supportive and collaborative team environment.
Pay: £30,000.00-£40,000.00 per year
Benefits:
* Company pension
* Cycle to work scheme
* Private medical insurance
* Sick pay
Work Location: In person
Sprachkenntnisse
- English
Hinweis für Nutzer
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