Manager, Client Operations
PUBLICIS GROUPE
- El Segundo, California, United States
- El Segundo, California, United States
Über
Spark Foundry was built during the most transformative time in the history of advertising and marketing. We deliver everything a traditional media agency has to offer and have grown into one of the world's most successful agencies by helping brands evolve their marketing by leveraging identity, commerce, artificial intelligence, and more to connect with people. Transformation is part of our DNA. Spark Foundry's start-up spirit delivers high-touch approaches and a never-ending desire to challenge the status quo. Combined with Publicis Media's powerhouse soul leveraging connected data assets, advanced AI applications, and investment clout, we "Bring HEAT to Brands." No other agency possesses the expertise that we do to address today's most pressing challenges to drive business transformation through media.
Overview
The Client Operations Manager collaborates closely with client leadership, finance, and administrative staff to improve and streamline process, oversee and manage all internal/external financials, staffing, reporting and system and tools.
Responsibilities
Role Objectives:
Examples of projects that the Manager is either responsible for, or has a collaborative part in ensuring excellence:
Systems & Tools
* Data hierarchy organization and management
* Publicis OneTeam OS
* Manage rollout of the P1T Operating System within agency and client teams
* Develop and maintain a running gap analysis of OS requirements and actual status, and build a roadmap to close the gap
* Knowledge and use of MediaTools, Mbox/Prisma and of internal tools Lion Box and Altair (for non-media POs)
* Day-to-day internal system/technology maintenance and troubleshooting
Process
* Create processes for new initiatives
* Prepare regular status reports and distribute internally and externally if necessary
* Track key project milestones and raise appropriate flags to ensure timely execution of deliverables
* Assist administrative lead in cascading communications to the team and providing shared folder access to work product and key information
* Provide feedback for process improvement and lessons learned as related to assigned tasks
Onboarding
Support a defined and codified welcome process (Publicis OneTeam and Spark Foundry / Publicis North America) and continue to improve/evolve process of new hire orientation and navigation (i.e. systems and tools training, client/
Sprachkenntnisse
- English
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