Client Service Representative - GreeterCove Animal Health • North Ridgeville, Ohio, United States
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Client Service Representative - Greeter
Cove Animal Health
- North Ridgeville, Ohio, United States
- North Ridgeville, Ohio, United States
Über
At Animal Clinic Northview, we're committed to delivering high-quality care and an exceptional client experience in a supportive, team-focused environment. Our front desk team plays a critical role in setting the tone for every visit. You'll be part of a hospital where professionalism, compassion, and teamwork come together to create a welcoming experience for every client and patient.
About the Role
We're looking for a full-time Veterinary Receptionist who is friendly, organized, and thrives in a fast-paced environment. In this role, you'll be the first impression of the hospital, greeting clients, managing appointments, and ensuring every interaction is handled with professionalism and care.
This is a high-impact role where attention to detail, strong communication, and the ability to multitask are essential.
What You'll Do
Client Experience
- Greet clients and patients with a warm, welcoming, and professional approach
- Check clients in and verify all appointment and patient information
- Ensure all paperwork is accurate, complete, and properly documented
- Provide a positive and supportive experience for every client interaction
Scheduling and Communication
- Answer incoming phone calls and assist with scheduling, questions, and requests
- Manage appointment flow, including tracking no-shows and updating schedules
- Take and relay messages to doctors and team members
- Communicate clearly and professionally with clients and staff
Administrative Support
- Maintain accurate client and patient records, including contact and medical information
- Prepare and organize daily paperwork and charts
- Process consent forms and ensure all documentation is complete and accurate
- Support front desk operations including opening and closing procedures
Team and Hospital Support
- Collaborate with clinical and administrative teams to support hospital flow
- Assist in handling emergency situations calmly and efficiently
- Maintain a clean, organized, and professional front desk environment
- Cross-train across front desk responsibilities as needed
- Strong customer service experience
- Excellent communication skills and attention to detail
- Ability to multitask and stay organized in a busy environment
- Professional, friendly, and patient demeanor
- Team-oriented mindset with a willingness to help where needed
- Ability to remain calm and composed in urgent situations
- Full-time position
- 8-hour shifts
- Includes evenings, weekends, and holidays as part of rotation
- Starting pay from $15/hour
- Shift differential opportunities available
- Health, dental, and vision benefits (eligible after 30 days)
- 401(k) options
- Paid time off and holiday pay
- Uniform allowance
- Employee pet care discounts
- You create a welcoming and positive first impression
- You stay organized and detail-focused
- You communicate clearly and professionally
- You bring a calm, solutions-focused approach to your work
If you're looking for a role where you can make a meaningful impact through client experience while supporting a collaborative veterinary team, we'd love to connect.
Sprachkenntnisse
- English
Hinweis für Nutzer
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