Customer Service RepresentativeGibraltar Industries • Manhattan, New York, United States
Customer Service Representative
Gibraltar Industries
- Manhattan, New York, United States
- Manhattan, New York, United States
Über
- Handle all order-related and service functions for assigned Channel Partners
- Support Regional Sales Managers working with assigned Channel Partners as needed
- Develop/maintain deep understanding of Florence product lines and applications
- Perform Order Entry processing efficiently and accurately for all product lines
- Handle web and phone inquiries from end-users according to defined business processes
- Help Dealers and others with troubleshooting processes according to product documentation
- Escalate issues to Quality Department per business processes and follow-thru to resolution
- Handle Returned Goods processing, Credits, Debits and Freight Claims per standard procedures
- Compile Customer Order-related paperwork required for production processes
- Support the business by handling supplier/visitor traffic in main entry of Florence facility
- Utilize 3rd Party web portals for order processing, invoicing, etc. for National Retail Channel
- Complete other departmental functions and special projects as assigned
- Provide coverage for co-workers during absences or other work requirements
Position Qualifications:
To perform this job successfully, an individual must be able to perform each primary accountability satisfactory. The requirements listed below are representative of the knowledge, skill and/or ability required. Additionally, the physical demands and the work environment typically encountered are listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
- High School Diploma
- Experience with customer service or
Sprachkenntnisse
- English
Hinweis für Nutzer
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