Über
* At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description:
Job Title: Hy-Chi Department Clerk
Department: Hy-Chi
FLSA: Non-Exempt
General Function:
As a Hy-Chi Department Clerk, this position will be responsible for filling customer orders, handling food in a safe manner, ordering and receiving products, making sure orders are correct, and labeling dating, and putting product away. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.
Core Competencies
* Partnerships
* Growth mindset
* Results oriented
* Customer focused
* Professionalism
Reporting Relations:
Accountable and Reports to: District Store Director; Store Managers; Assistant Managers of Store Operations, Perishables, Health Wellness Home; Hy-Chi Department Manager; Assistant Hy-Chi Department Manager; Service Managers
Positions that Report to you: None
Primary Duties and Responsibilities:
* Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
* Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
* Makes an effort to learn customers' names and to address them by name whenever possible. Assists customers by: (examples include escorting them to the products they're looking for, securing products that are out of, reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience.)
* Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.
* Takes customer orders at the Hy-Chi Department counter.
* Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
* Reviews orders for the day.
* Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
* Reviews the status and appearance of the food for freshness.
* Ensures that an adequate food supply is ready and on hand and develops or follows a production list.
* Anticipates product needs for the department on a daily basis.
* Prepares, finishes, and replenishes product as necessary.
* Pulls product from cooler/freezer to prepare for cooking.
* Checks in product, puts product away, and review invoices
* Runs the department register and receives
Sprachkenntnisse
- English
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