Customer Service Representative
Kelly Services
- Henrietta, Texas, United States
- Henrietta, Texas, United States
Über
**Pay rate and Shift:**
+ **Job Duration: 2+ Months (Temp to Hire)**
+ **Shift: 8:00 AM - 5:00 PM (Training) | 7:00 AM - 8:00 PM (Post Training)**
+ **During Training: (4 days in office, 1 day remote)**
+ **Post training Schedule: (4 days remote, 1 day in office)**
+ **Based on performance during training)**
+ **Pay Rate: ($18.50/hr. to $19.50/hr.) - Based on experience**
**Job Summary:**
+ We are seeking a customer-focused and detail-oriented Customer Service Representative to support high-volume customer interactions across multiple communication channels. The ideal candidate will have strong call center experience, the ability to manage multiple tasks efficiently, and a proven track record of meeting performance metrics in a fast-paced environment.
+ This is a high-volume, performance-driven call center role requiring strict schedule adherence and reliability.
+ This is a temp-to-hire opportunity with potential for full-time conversion based on performance and attendance.
**Key Responsibilities:**
+ Handle inbound and outbound customer interactions via phone, email, and chat
+ Resolve customer inquiries, issues, and escalations in a timely and professional manner
+ Utilize internal systems and tools to research, document, and resolve customer concerns
+ Maintain accurate records of customer interactions and transactions
+ Meet and exceed key performance metrics (KPIs), including:
+ Average Handle Time (AHT)
+ Customer Satisfaction (CSAT/NPS)
+ Call Quality & Attendance
+ Follow established procedures, scripts, and compliance guidelines
+ Collaborate with internal teams to resolve complex customer issues
+ Prioritize workload effectively while handling highvolume requests across multiple channels
**Qualifications and Experience:**
+ Minimum 2+ years of customer service experience (call center, retail, hospitality, or similar)
+ At least 1+ year of call center experience preferred
+ Minimum 1 year tenure in each of the last 3 roles (mandatory)
+ Proven ability to meet or exceed KPIs/metrics
+ Strong communication skills (verbal & written)
+ Ability to multitask and manage time effectively
+ Comfortable working in a fast-paced, high-volume environment
+ Must be located within commutable distance to the site
+ Must be flexible to work rotational shifts, including evenings and weekends based on business needs
+ Comfortable working under a strict attendance and performance policy
**Technical Skills:**
+ Experience with customer service technologies, such as:
+ MS Office (Word, Excel, Outlook)
+ CRM tools (Salesforce, Zoho, Freshdesk, etc.)
+ Call center platforms (Avaya, Genesys, Five9, Cisco Finesse, etc.)
+ Ability to quickly learn new systems and tools
**What happens next:**
Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work
out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what's next in your career is what we're all about, so let's get to work.
Apply to be a **Customer Service Representative (Call Center)** today!
**\#P3**
**\#CB**
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending
Sprachkenntnisse
- English
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