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Client Relations Manager - Military OperationsMinol M T R Lp • Addison, Illinois, United States
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Client Relations Manager - Military Operations

Minol M T R Lp
  • US
    Addison, Illinois, United States
  • US
    Addison, Illinois, United States
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Über

The Client Relations Manager - Military Operations is responsible for overseeing all aspects of Reading, Billing, and Collection (RBC) operations within Minol's Military Housing Division for assigned client portfolios. This role ensures the accurate and efficient execution of utility billing programs across Army, Navy/Marine Corps, and Air Force housing communities while maintaining strict compliance with each branch's utility billing policies.
The position serves as the primary liaison for corporate, regional, and on-site client stakeholders, driving operational excellence, client satisfaction, and long-term partnership success. The Client Relations Manager leads program onboarding, manages client-requested changes, oversees billing operations, analyzes key data trends, and ensures timely and accurate reporting.
In addition, this role plays a critical part in revenue growth, portfolio profitability, and client retention by developing relationship management strategies and delivering a high level of customer support.
Key Responsibilities
  • Oversee daily RBC (Reading, Billing & Collections) operations for the Military Housing Division.
  • Coordinate implementation of new programs, client integrations, and requested modifications.
  • Serve as primary point of contact for corporate, regional, and site-level military housing partners.
  • Ensure compliance with Army, Navy/Marines, and Air Force utility billing regulations and policies.
  • Manage billing cycles, data accuracy, reporting requirements, and overall operational efficiency.
  • Develop and execute
  • Addison, Illinois, United States

Sprachkenntnisse

  • English
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