Customer Service RepresentativeBrimar Industries LLC • Garfield, New Jersey, United States
Customer Service Representative
Brimar Industries LLC
- Garfield, New Jersey, United States
- Garfield, New Jersey, United States
Über
Responsibilities include but are not limited to:
- Respond promptly but no later than 24 hours, to customers' inquiries via calls, emails and chat (approx. 75-100 per day) and continue to correspond with them until ticket is closed.
- Be a product expert and provide accurate information regarding products, customer orders and services.
- Assist customers with choosing quantity availability, material, colors, sizes and accessories for orders
- Assist customers with order placements, replacements, modifications, and cancellations and troubleshoots incorrect orders.
- Works directly with CSR manager to obtain customer discounts on incorrect or replacement orders, if necessary.
- Process customer credits in sales entry system for accounting team to refund timely
- Resolve customer complaints efficiently and effectively.
- Maintain detailed records of customer interactions and transactions.
- Assist customers with status updates by checking ERP system or providing shipping tracking numbers
- Collaborate with manufacturing team to process rush and large quantity orders
- Liaison between shipping manager and customer regarding ship dates, shipping address verifications, and BOLs.
- Works with estimating and purchasing department for custom order quotes and drop ship orders.
- Create production sheets for custom signage for the graphics department
- Requests tax exempt certificates from the customer, if applicable
- Perform data entry tasks accurately to ensure client information is up to date in the company ERP system.
Skills and Qualifications:
- Experience in a call center or customer support environment is preferred.
- Associate's degree or higher preferred.
- Strong sales skills with the ability to upsell products when appropriate.
- Proficient typing skills for efficient data entry.
- Excellent verbal and written communication skills in English; proficiency in Spanish is a plus.
- Ability to utilize computer systems effectively for client services and data management.
- Strong problem-solving skills with a focus on customer satisfaction.
- Ability to work well under pressure while maintaining professionalism.
Sprachkenntnisse
- English
Hinweis für Nutzer
Dieses Stellenangebot stammt von einer Partnerplattform von TieTalent. Klick auf „Jetzt Bewerben”, um deine Bewerbung direkt auf deren Website einzureichen.