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Transportation Coordinator
Geodis
- Reno, Nevada, United States
- Reno, Nevada, United States
Über
The Transportation Coordinator is responsible for customer service activities, such as responding to inquiries, processing orders, and handling customer complaints / questions in a prompt, courteous and effective manner.
Who We Are:
GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.
Your role on the team:
* Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner either by phone, emails or in person
* Receives orders or changes in service
* Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
* Processes and inputs all customer orders and receipts
* Runs stock reports to check for product availability
* Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records.
* Coordinates special, last minute shipping requests with the transportation departments, expediting orders as necessary
* Traces orders as required
* Notifies customers of any activity concerning their merchandise, including shipping and tracing information
* Assures proper invoicing of accounts by verifying computer generated invoices
* Reports customer feedback to management, including any signs of customer dissatisfaction
* Serves as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes
* Completes paperwork associated with orders, including the maintenance of customer files
* Performs clerical work as required, including answering phone calls, operating various office
What you need: (requirements)
* Minimum 6 months related experience and/or training; or an equivalent combination of education and experience
* Experience in customer service position preferred
* PC literate to include Microsoft Office products such as Word, Excel, and Outlook
* Ability to write reports, business correspondence, and procedure manuals
* Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers
* Ability to solve practical problems and deal with a variety of concrete variables in situations were only limited standardization exists.
* Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
* Ability to multitask.
What you gain from joining our team:
* Access wages early with the Rain financial wellness app.
* Free telemedical access to doctors and therapists through First Stop Health is available on the first day of employment!
* Health, dental, and vision insurance after 30 days of employment
* 401k match
* Paid maternity and parental leave
* Access to career development, employee resource groups, and mentorship programs
* Employee discounts
* Access to employee rewards like fitness class discounts and free access to a relaxation and meditation app
* Free financial wellness programs
* Daycare discount program
* Opportunities to volunteer and give back to your community.
* + more!
Join our Team!
* Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track your way to an interview.
OR
* Text DELIVER to 88300 to Apply1
Sprachkenntnisse
- English
Hinweis für Nutzer
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