Customer Service RepresentativeGlass Family of Companies • Malvern, Arkansas, United States
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Customer Service Representative
Glass Family of Companies
- Malvern, Arkansas, United States
- Malvern, Arkansas, United States
Über
Full Time Customer Service Representative
Customer Service Representative
JOB-
Anticipated Start Date
May 3, 2026
Location
Malvern, PA
Type of Employment
Contract Hire
Employer Info
O ur client is a leader in the industry of providing safe water treatment and sewage services, which is a priority for sustainability of humanity. Many infrastructure expenditures approved by Congress this past year provide job stability for employees that work in this industry. This client hires all full-time associates through temporary agencies, so our roles are typically temp-to-hire. This gives our candidates and the client an opportunity to ensure that this will be a good fit for full time role with their company. They have many locations nationally and there is an opportunity for advancement and provide benefits to their full-time employees. Safety is a priority for this client and they provide training and direction for all employees to ensure they are able to do their job safely.
Job Summary
Th e Customer Support Specialist serves as the primary point of contact for customers, acting as a critical link between external clients and internal teams. This role is responsible for delivering high-quality customer service, including preparing quotes, processing orders, resolving billing and warranty issues, and ensuring accurate and timely communication throughout the order lifecycle.
Job Description
- Serve as the first point of contact for customer inquiries via phone, email, and other channels
- Provide part, pump, and motor pricing quotes and maintain quote tracking logs
- Process customer orders using ERP systems and manage order entry from initiation through completion
- Maintain and update Order Tracking and Production Logs
- Coordinate order details including pricing, scheduling, shipping, and change requests (address, carrier, dates)
- Provide order status updates and proactively communicate with customers
- Assist with warranty claim processing and support credit memo/no-charge requests
- Resolve billing discrepancies and support Accounts Receivable with dispute resolution
- Prepare and maintain customer communication documentation
- Support sales teams with customer-related activities, documentation, and insights
- Ensure compliance with ISO9001 procedures and export compliance requirements
- Collaborate cross-functionally to improve internal processes and customer experience
- Perform additional duties as assigned by the Customer Service Manager
Skills Required
- Associate's degree or some college coursework preferred
- 5-10 years of experience in customer service, order management, or
Sprachkenntnisse
- English
Hinweis für Nutzer
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