Customer Service OfficeSENDIK'S FOOD MARKET • Brookfield, Wisconsin, United States
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Customer Service Office
SENDIK'S FOOD MARKET
- Brookfield, Wisconsin, United States
- Brookfield, Wisconsin, United States
Über
Sendik's Food Markets: Join a Century of Excellence. Sendik's Food Markets is far more than a grocery store-we are a family-owned company built on a century-long tradition of providing "only the best." With our 2026 Centennial Anniversary marking a century of excellence, we seek passionate individuals eager to join a team defined by exceptional quality, genuine service, and community pride. We currently operate 17 store locations across Southeastern Wisconsin.
At Sendik's we blend the warmth of a local grocer with the energy and nimbleness of a fast-paced, innovative retail environment. We empower our associates to become experts, fostering a culture where every single person contributes to our signature, award-winning customer experience.
If you are looking for a career where your passion for service and hard work lead to genuine growth and make a tangible impact right in your community, you belong at Sendik's.
Role Title
Customer Service Office Associate
Manager
Customer Service Manager
Job Summary
The Customer Service Office Associate will be responsible for modeling and promoting Sendik's culture by consistently providing "best in class" service to our guests. The main responsibility of the Customer Service Office Associate is to maintain the operations of the front end, including daily task management and resolving customer complaints. The Customer Service Office Associate must demonstrate accountability, accuracy and ability to delegate tasks to the team.
Our Values:
Service: We will treat every customer like a beloved family member or friend and find a way to say "yes" to our customers. It's important that we engage with every customer that enters our store, and follow the 10/4 rule. At the end of any interaction with a customer, we will offer a sincere "Thank you for your business!"
Passion: We have a passion for excellence and to be the best at what we do. We will seek product knowledge and commit to quality by believing in the Sendik's brand.
Nimbleness: Provide great solutions for our customers by exploring all possibilities and welcoming change. We will be quick to respond to our customers and use "Red Truck Service" when additional assistance is needed.
Work Experience
Duties/Responsibilities
- Serve customers while modeling Sendik's culture and providing "best in class" customer service, which includes, greeting, engaging, delighting and thanking every guest for their business
- Provide consistent, timely and friendly customer service when answering questions, making suggestions and resolving complaints
- Encourage customers to participate in our monthly charity partnerships and Red Bag Rewards program
- Assist with opening and closing duties including, but not limited to, unlocking registers, balancing safe, reviewing daily schedule, settling drawers, and completing cleaning lists
- Complete lane audits by reviewing register balances to make sure all transactions are entered and accurate; investigate any discrepancies as they arise
- Monitor monetary needs including, but not limited to, placing daily change orders,
Sprachkenntnisse
- English
Hinweis für Nutzer
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