Customer Service Specialist
Just Food For Dogs
- Tustin, California, United States
- Tustin, California, United States
Über
Reports to: Customer Service Supervisor
Location: Tustin, CA
Company: JustFoodForDogs, LLC
Job Type: Full-time, Non-Exempt
About JustFoodForDogs:
JustFoodForDogs, the #1 vet recommended fresh food for dogs, is dedicated to helping pets live longer, healthier lives through real, whole-food nutrition. Founded in 2010, JustFoodForDogs revolutionized the fresh whole food movement for dogs when it opened the first open-to-the-public kitchen cooking food for dogs. All of our recipes are formulated by veterinarians and made with 100% human-grade ingredients. Today, consumers can find JustFoodForDogs at JustFoodForDogs retail locations, their favorite retailers and on-line at JustFoodForDogs.com. The company's offerings include daily meals, shelf-stable products, supplements, and treats. To learn more about JustFoodForDogs, visit JustFoodForDogs.com
Job Summary
We are seeking a Customer Service Specialist who is passionate about pets and committed to delivering exceptional customer experiences. In this role, you will serve as a trusted resource for pet parents, helping them understand our products and services while building long-term relationships rooted in care, trust, and transparency. The most successful candidates are strong communicators who enjoy problem-solving, multitasking, and collaborating across teams to improve the overall customer experience.
Key Responsibilities
Customer Interaction & Resolution
The "bread and butter" of the role is managing direct communication across multiple channels (phone, email, live chat, and social media).
- Active Listening & Inquiry Handling:Identifyingthepetparent and pet'strue needs by listening carefully and asking clarifying questions.
- Conflict De-escalation:Managing frustrated or angrypetaprentswith patience and empathy to turn a negative experience into a positive one.
- Troubleshooting:Diagnosing technical or service-related issues and providing step-by-step solutions.
- Escalation Management:Knowing when a problem is beyond their scope and routing it to theappropriate specializedteam or manager.
- Act as a liaison between pet parents and internal teams to enhance the overall customer experience
Sprachkenntnisse
- English
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