Client Relations Specialist-Mortgage ServicingFirst American Financial • Fort Mill, South Carolina, United States
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Client Relations Specialist-Mortgage Servicing
First American Financial
- Fort Mill, South Carolina, United States
- Fort Mill, South Carolina, United States
Über
ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.
What We Do
The Client Relations Specialist serves as a key liaison between the organization and its mortgage servicing clients. This role is responsible for managing the facilitation of loan-level and document-related requests, and ensuring a high level of service and responsiveness. The ideal candidate has strong mortgage servicing experience, excellent communication skills, and the ability to manage multiple client requests in a fast-paced environment.
WHAT YOU'LL DO
* Manage day-to-day client communications via email, phone, and virtual meetings as needed.
* Facilitate and track loan-level inquiries and servicing-related requests from clients.
* Coordinate document requests, including servicing records, loan documentation, and reporting materials.
* Work cross-functionally with internal departments (servicing operations, compliance, investor reporting, etc.) to obtain and provide loan level requests back out to clients for their review and response.
* Monitor and manage request pipelines to ensure service level expectations are met.
* Maintain accurate records of client communications, requests, and resolutions.
* Proactively identify potential client concerns and work toward timely resolution.
* Support additional client relations initiatives and team projects as needed.
* Contribute to process improvements that enhance client service and operational efficiency.
WHAT YOU'LL BRING
* 5+ years of experience in mortgage servicing or related mortgage operations roles.
* Strong understanding of mortgage servicing processes, loan servicing data, and documentation.
* Proven experience working directly with clients in a professional service or
Sprachkenntnisse
- English
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