Call Center Representative - Spanish SpeakingHeart of Ohio Family Health Centers • Columbus, Ohio, United States
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Call Center Representative - Spanish Speaking
Heart of Ohio Family Health Centers
- Columbus, Ohio, United States
- Columbus, Ohio, United States
Über
- Answers phones in pleasant and professional manner and timely fashion and deals with patients' needs expeditiously.
- Provides highest level of patient/customer service, directions, information, and overall assistance to patients allowing them to navigate all HOFHC services and locations.
- Updates patient information, advises patient to bring current picture I.D, update financial information, update sliding scale status, update insurance information, and advice patients of balance due.
- Gather and evaluate confidential patient information, including insurance or financial data for the purpose of determining patient responsibility and/or qualification for financial assistance
- Verify all front desk documents are current and up-to-date, and documents in quick note any missing information.
- Verify if current patient or new patient.
- Establish the center closest to the patient and the reason for the requested appointment.
- Responsible to remind patient to bring all medications and glucose, blood pressure monitor logs to appointment.
- Responsible for any rescheduling of patients appointments.
- Communicate patient concerns to clinical via Electronic Medical Records (EMR) and administrative staff via email.
- Schedule appointments and call patients to confirm appointments.
Reports to : COO
Supervises : N/A
Dress Requirement : Business Casual
Work Schedule :
Monday through Friday during HOFHC's standard business hours Times are subject to change due to business necessity
Non-Exempt
Job Duties , these are considered essential to the successful performance of this position:
- Optimistically greet persons upon entry and assist them upon exit, striving to meet and exceed the expectations of patients, visitors and other staff members
- Gather and evaluate confidential patient information, as related to insurance or financial data for the purpose of determining patient responsibility and/or qualification for financial assistance
- Answer the phone in a timely and efficient manner, identifying the Organization and optimistically greeting the caller
Sprachkenntnisse
- English
Hinweis für Nutzer
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