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Client Services Representative
NVA
- Purcellville, Virginia, United States
- Purcellville, Virginia, United States
Über
Company Description:
At Blue Ridge Veterinary Associates, we employ the finest veterinary professionals to deliver high-quality medical services while promoting a culture of compassion and authenticity. We cultivate attractive working environments and cultures for every hospital staff member, making sure they have the resources to give every pet accurate attention and keep clients well-informed.
Job Description
The Client Service Representative (CSR) is the client's first contact when calling or visiting the practice and as such represents the professional image of the practice to callers and visitors. The CSR answers telephones, greets clients, prepares patient files, receives and relays client correspondence, updates client financial records. The outstanding CSR has the ability to diffuse negative client situations and foster client bonding. You will rotate between the front desk and call center.
Schedule: Full-time. Various schedules are available. AM, Mid-day and PM shifts, including some weekends.
- Customer-centric and leadership abilities.
- Bond with clients and keep a positive demeanor in the reception area.
- Accurately maintain and prepare records, consent forms, other documents. Prepare health certificates, immunization certificates, laboratory requests, and euthanasia certificates
- Maintain an active veterinary appointment schedule, screening emergencies, and prioritizing cases that need to be seen.
- Answer telephones and handle calls quickly, efficiently, and in a professional and friendly manner using a multi-line system.
- Handle client/patient
Sprachkenntnisse
- English
Hinweis für Nutzer
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