Service BDC RepresentativeFord of Murfreesboro • Murfreesboro, Tennessee, United States
Service BDC Representative
Ford of Murfreesboro
- Murfreesboro, Tennessee, United States
- Murfreesboro, Tennessee, United States
Über
Position Overview
The Service BDC Representative is responsible for handling all income service calls, making outbound follow-up calls, managing appointment scheduling, and supporting our service team with accurate customer information. The ideal candidate is organized, upbeat, professional on the phone, and comfortable working in a fast-paced environment where attention to detail truly matters.
Key Responsibilities
- Answer inbound calls promptly and professionally for service inquires, maintenance needs, recall questions, and general service department support.
- Schedule service appointments, manage the service calendar, and ensure accurate customer information is entered in the CRM.
- Make outbound calls for appointment reminders, declined services, maintenance follow-ups, CSI outreach, and manufacturer recall campaigns.
- Maintain clear communication with service advisors and the service manager regarding customer needs and scheduling capacity.
- Ensure high customer satisfaction through courteous, consistent communication and timely follow-up.
- Log all customer interactions accurately and consistently in the CRM system.
- Meet daily, weekly, and monthly contact/appointment goals set by management.
- Support ongoing customer-retention efforts by delivering a positive, helpful experience every time.
Qualifications
- Previous BDC, call center, or customer service experience preferred. (Automotive experience is a plus but not required)
- Strong written and verbal communication.
- Ability to multitask, prioritize, and stay organized in a busy environment.
- Comfortable using CRM tools, dealership scheduling systems, and basic computer applications.
- Professional, friendly phone presence, and customer-first mindset.
- Reliable attendance and consistent work ethic.
Compensation & Benefits
- Competitive hourly pay
- Performance based bonuses
- Health, dental. and vision benefits options
- Paid time off
- Opportunities for advancement within the dealership
Schedule
- Full-time position
- Typically includes some Saturdays
- Consistent weekly hours with a set schedule
Sprachkenntnisse
- English
Hinweis für Nutzer
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