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Passenger Service Supervisor
G2 Secure Staff
- Dallas, Texas, United States
- Dallas, Texas, United States
Über
QUALIFICATIONS:
* Must be 18 years of age or older
* HS Diploma or GED
* Two (2) years of customer service or hospitality experience
* Minimum one (1) year of supervisory experience
* Excellent verbal and written communication skills
* Strong leadership skills
PREFERRED REQUIREMENTS:
* Airline or Airport Operations experience
ESSENTIAL FUNCTIONS:
* Conduct training sessions on various topics, such as customer service, technical skills, compliance, or product knowledge
* Manage the day-to-day operations within the primary area of responsibility for scheduling/staffing, managing daily budgeted hours, and limiting overtime
* Perform all duties of subordinate employees when necessary
* Ensure implementation of the Safety Management System (SMS)
* Implement a safety plan for the station
* Maintain Quality Assurance oversight for operational issues relating to performance and safety, providing suitable corrective and preventative actions where necessary
* Train/retrain all personnel in airline procedures, safety procedures, and company policies
* Maintain good employee relations. Handle employee problems efficiently and effectively
* Client Relations -- Effectively communicate with senior airline management and project a positive image in responding to airlines, staff, and public inquiries
* Adhere to company policies and procedures and participate in achieving company objectives
* Monitor employee activity and adjust as needed
* Handle off-schedule operations when the Manager is not available
* Perform other duties as requested
PHYSICAL AND MENTAL DEMANDS:
With or without reasonable accommodation, the position requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:
* Treat all information as confidential.
* Possess the tact to deal with all levels of employees and client representatives.
* Must be able to sit, stand, lift, and/or bend throughout shift and climb stairs.
* Must be able to lift, carry, and/or hold up to 50 lbs.
* Physical exam may be required to confirm above.
* Must pass pre-employment and random drug test.
* DMV check may be required.
* Must be able to read, write, understand and carry out instructions in English.
* Must meet necessary requirements to obtain a security sensitive identification badge
* Must be able to verbally direct in English.
* Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).
* Must have good hearing and vision.
* 10-20% outside work. Work outside in all types of weather (Heat, Rain, and Cold)
* May be required to work weekends, overnight shifts and holidays.
* May be exposed to occasional loud noise levels.
Sprachkenntnisse
- English
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