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Customer Service Representative
DHL
- Las Vegas, Nevada, United States
- Las Vegas, Nevada, United States
Über
The core responsibilities of this role include: Working with the customer and being a liaison between all communication with the team in the assigned department.
Position: Customer Service Representative
Shift: 1st shift Wed - Sun
Pay: $21.25 per hour
In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience: Attentive to detail, good communication skills through email and over the phone, expert with Outlook, experience with dispatching and adjusting inbounds/outbounds.
Be part of the world's largest logistics company! KLS Logistics certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages includes:
- Affordable medical, dental, and vision coverage available beginning on your 30th day
- PTO program for all associates, including paid holidays and vacation
- 401(k) with generous company match
- Tuition reimbursement program
- Excellent training and career advancement opportunities
Grow your skills. Shape your world.
Role Purpose :
Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Key Accountabilities :
- Resolve product or service problems: clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
- Maintain customer records and update
Sprachkenntnisse
- English
Hinweis für Nutzer
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