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Customer Service Representative
CMP Group Ltd
- Suffolk, Virginia, United States
- Suffolk, Virginia, United States
Über
We are seeking a Customer Service Representative to join the Suffolk, Virginia team on a full-time permanent basis. The Customer Service Representative will provide an exceptional customer experience to our internal and external customers. Act as a liaison, provide product/services information and resolve any emerging problems that our customers might face with accuracy and efficiency.
BENEFITS:
- $36,000 to $39,000
- Competitive salary
- Full time permanent position
- Extended Benefits Plan (Vision/Dental/Prescription/etc.), 401K
- 2 week vacation to start and 12 paid holidays
- Annual summer outing, monthly luncheon, December Christmas party
- Continued improvement training
- And much more!
RESPONSIBILITIES:
CUSTOMER SERVICE:
- Communicating with customers through various channels and responding to email orders and confirmations within 24 hours.
- Provide backup for the E-Commerce portals, ensuring all processing of orders, invoices, cancellations and changes are completed daily.
- Prepare Credit authorizations and Return Goods Authorizations (RGA) in timely manner.
- Troubleshoot and investigate customer complaints, managing database records, and drafting status reports on customer service issues.
- Thorough knowledge of CMP products to provide product pricing and stock inquiries.
- Provide warranty, product recall and replacement information quickly to the satisfaction of the customer.
- Daily review of new and open tickets in the CRM.
- Review prepayment orders to ensure orders are paid promptly prior to release.
- Partner with the sales team ensuring high levels of customer satisfaction.
- Communicate and coordinate with colleagues to redirect inquires to ensure a prompt satisfactory customer experience.
- Work with the production teams to ensure backorders are communicated to the customer.
- Assist
Sprachkenntnisse
- English
Hinweis für Nutzer
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