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Customer Service RepresentativeCMP Group LtdSuffolk, Virginia, United States

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Customer Service Representative

CMP Group Ltd
  • US
    Suffolk, Virginia, United States
  • US
    Suffolk, Virginia, United States

Über

CMP Global, a leading provider of Marine Products, Construction, and Industrial solutions.
We are seeking a Customer Service Representative to join the Suffolk, Virginia team on a full-time permanent basis. The Customer Service Representative will provide an exceptional customer experience to our internal and external customers. Act as a liaison, provide product/services information and resolve any emerging problems that our customers might face with accuracy and efficiency.
BENEFITS:
  • $36,000 to $39,000
  • Competitive salary
  • Full time permanent position
  • Extended Benefits Plan (Vision/Dental/Prescription/etc.), 401K
  • 2 week vacation to start and 12 paid holidays
  • Annual summer outing, monthly luncheon, December Christmas party
  • Continued improvement training
  • And much more!

RESPONSIBILITIES:
CUSTOMER SERVICE:
  • Communicating with customers through various channels and responding to email orders and confirmations within 24 hours.
  • Provide backup for the E-Commerce portals, ensuring all processing of orders, invoices, cancellations and changes are completed daily.
  • Prepare Credit authorizations and Return Goods Authorizations (RGA) in timely manner.
  • Troubleshoot and investigate customer complaints, managing database records, and drafting status reports on customer service issues.
  • Thorough knowledge of CMP products to provide product pricing and stock inquiries.
  • Provide warranty, product recall and replacement information quickly to the satisfaction of the customer.
  • Daily review of new and open tickets in the CRM.
  • Review prepayment orders to ensure orders are paid promptly prior to release.
  • Partner with the sales team ensuring high levels of customer satisfaction.
  • Communicate and coordinate with colleagues to redirect inquires to ensure a prompt satisfactory customer experience.
  • Work with the production teams to ensure backorders are communicated to the customer.
  • Assist
  • Suffolk, Virginia, United States

Sprachkenntnisse

  • English
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