Lead Practice Coordinator
LifeStance Health
- Waukesha, Wisconsin, United States
- Waukesha, Wisconsin, United States
Über
Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!
LifeStance Health Values
- Belonging: We cultivate a space where everyone can show up as their authentic self.
- Empathy: We seek out diverse perspectives and listen to learn without judgment.
- Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.
- One Team: We realize our full potential when we work together towards our shared purpose.
Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
Job Summary:
The Lead Practice Coordinator is responsible for the oversight of the front office daily activities for their assigned practice group locations, ensuring quality customer service to in-person and remote patients and clinicians.
Compensation : $20.00 - $25.00/hour, plus quarterly bonus/incentive potential
Duties/Responsibilities:
Operational Excellence:
- Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
- Conduct schedule preparation process for all patients to ensure paperwork and documentation is complete, credit card on file is current, demographics are accurate, and chart is prepared.
- General office duties to ensure the practice is running smoothly and prepared for patients and clinicians.
- Monitor Practice Group phone queue operational monitoring to ensure resources are aligned across the group to manage demand of incoming calls, while balancing other duties
- Coordinate efforts across Practice Coordinators to ensure KPI achievement.
- Lead the implementation of new processes at the practice level as they are rolled out by the Practice Group Manager or Clinical Director.
- Fill in gaps for front office staff vacancies as needed to ensure availability of resources to our patients and clinicians.
Patient Support:
- Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes.
- Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.
- Provide support across Practice Group to patients with requests via phone, email, and/or portal with
Sprachkenntnisse
- English
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