Dieses Stellenangebot ist nicht mehr verfügbar
Call Center Representative
Lose Design
- Manning, South Carolina, United States
- Manning, South Carolina, United States
Über
We are looking for a Call Center Representative who will be responsible for delivering exceptional customer service, maximising customer satisfaction, and building and improving customer relationships.
The Role:
Lose Design, a multi-disciplinary design firm, is seeking a dynamic and organized individual to join our office and help serve existing clients in the area and to expand our services to new clients. We have an exciting opportunity for an experienced Call Center Representative to join the CSR Team.
Joining our team as a Call Center Representative , you will be responsible for managing customer enquiries, providing job progress updates to customers, and work scheduling to meet customer requirements and in line with KPIs. This is a highly customer-facing role where you will build relationships with your customers.
Responsibilities:
- Reply to incoming calls from customers including products and service questions and general information.
- Refer to customer scripts when working through difficult situations.
- Follow and where possible improve departmental processes and company service standards.
- Ensure that all databases are kept up-to-date with progressing work and client details.
- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties.
- Participate in individual and team training/ meetings to ensure policy and company product knowledge are up to date.
- Keep track of customer accounts and make updates with new
Sprachkenntnisse
- English
Hinweis für Nutzer
Dieses Stellenangebot wurde von einem unserer Partner veröffentlicht. Sie können das Originalangebot einsehen hier.