Front Office Manager - H
Stanford Hotel Group
- Boca Raton, Florida, United States
- Boca Raton, Florida, United States
Über
JOB DUTIES:
* Manages the day to day operations of the front office ensuring 100% guest satisfaction. Upholding and establishes standards, policies and procedures of hotel and brand.
* Handles escalated guest complaints and requests as needed while also encouraging empowerment.
* Resolves issues in a manner satisfactory to both guest and hotel while optimizing revenue.
* Assist front office staff with duties when necessary to provide excellent guest services.
* Acts as a working Front Office Manager to cover shifts and handles all matter concerning the staff, security and well-being of hotel guests and team members.
* Holds pre-shift meetings reviewing occupancy, guest/group needs and possible various departmental challenges.
* Monitors performance of team members and provide feedback with positive reinforcement or corrective measure, documenting in a timely manner. Address team member issues and resolve problems.
* Maintain efficiency in the operations of the staff in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and hotel.
* Have a thorough knowledge of the hotel fire regulations, policies and procedures, accident reports, safety programs and what direct duties are in relations to each; ensure that all team members are properly trained in these situations.
* Responsible for the interviewing, hiring, training all new hires, and ongoing training of existing team members, performance appraisals, disciplinary actions, scheduling and payroll of department.
* Conducting department meeting and attends inter-departmental meetings when needed.
* Works with Sales and Housekeeping regarding guests and groups.
* Communicate daily with department managers on pass along pertinent information.
* Completes weekly, monthly and annual reports as needed.
* Responsible for the financial performance and budget of department.
* Attend and participate in brand webinars to ensure hotel compliance to brand standards.
JOB REQUIREMENTS:
* Must have at least 2 year of Front Office Management experience, preferably at a Hilton Hotel
* Associate's Degree (AA) or equivalent from 2 year college or technical school with focus in hospitality management; or 2 years plus in Front Office Management experience in hotels
* Must be able to work Saturday, Sundays and Holidays
* Must be able to work a flexible schedule of AMs and PMs
* Hours required 40-45 per week; days and times based on business demands
* Outstanding Guest Service Skills
* Excellent written and oral communication skills
* Ability to lead and take ownership in operations and guest satisfaction of the front office
* Experience with OnQ and/or PEP, preferred
Qualified candidates must meet company required background, credit check and drug testing.
BENEFITS:
* Vacation, Sick and Holiday Pay
* 401(k) with company match of 4%
* Medical, Dental, Vision and Life Insurance
* Short and Long Term Disability
* Critical Illness, Hospital and Accident Insurance
* Hilton Team Member Travel Discounts
Hilton Boca Raton Suites is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to or call to let us know the nature of your request.
Sprachkenntnisse
- English
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