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Service Advisor
Bergey's
- Lancaster, California, United States
- Lancaster, California, United States
Über
We strive to provide an environment for our associates and customers that is welcoming, transparent, and forward thinking. Our employees are our greatest asset. We promote and develop individual strengths, as well as grow our employees personally and professionally. Together we can make a difference.
Benefits:
We offer a generous benefit package including:
* Vacation and PTO time
* Paid Holidays
* 401k with profit sharing
* Medical, Dental and Vision insurance.
* Employee Assistant Program
* FSA and HSA Plans
* Life Insurance
* Opportunities for Advancement
* Employee Referral Program
* Employee Discount
Summary:
Service Advisors greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services.
Location: Bergey's Dodge Ram Fiat- Lancaster, PA
Shift: Full Time
Essential Duties:
* Advises customers about necessary service for routine maintenance.
* Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
* Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
* Prepares a repair order showing time, cost and labor estimates for service.
* Writes a brief description of the customer's concern on the repair order to help the technician locate the problem.
* Explains the work performed and the repair order charges to the customer.
* Handles customer complaints.
* Schedules service appointments.
* Greets customers in a timely, friendly manner and obtains vehicle information.
* Refers to service history, inspects vehicle, and recommends additional needed service.
* Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
* Provides a complete and accurate written cost estimate for labor and parts.
* Establishes "promised time." Checks with dispatcher, if necessary.
* Obtains customer's signature on repair order; provides customer with a copy.
* Establishes customer's method of
Sprachkenntnisse
- English
Hinweis für Nutzer
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