Medical Support Assistant

This Medical Support Assistant position will be assigned to support contingency operations and cross service coverage operations as Medical Support Assistant (MSA), for the Bedford VA Medical Center. The incumbent is responsible for a wide range of assignments and provides administrative support to increase scheduling and communication integrity across all services. This position includes: triaging customer calls as the facility phone operator, interacting with family members of deceased veterans as a decedent affairs clerk, facilitating commitments to include filing paperwork with local authorities, and performing customer front office reception. In addition, the incumbent may assist with other daily taskings such as filing paperwork and maintaining office supplies. Duties include but are not limited to:

• Collects and updates insurance information from Veterans, family members and other eligible patients.
• Prepares correspondence and memos as needed.
• Screens/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes.
• Ensures data is entered into VISTA accurately and scans documents into VISTA Imaging within 24 hours of entering the data into VISTA if applicable.
• Promotes Veteran registration for and utilization of HealtheVet (MHV)
• Stocks basic office supplies for the clinical area.
• Enters Veterans seeking emergent/urgent care, scheduling appointments accurately.
• Utilizes call lists and telephones Veterans to pre-register them before their scheduled visits. Incumbent updates all patient demographics.
• Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient.
• Assures that all appropriate VA forms are used correctly, and regulations followed.
• Additional duties or tasks may be assigned by the supervisor to ensure efficient daily operations.

Work Schedule: Monday-Friday 7:30am-4:00pm or 8:00am-4:30pm

Telework: Not Available

Functional Statement #: PDF01390, PDF03812, and PDF03813

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized

Pay: $39,246.00 to $62,136.00 Per Year

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year). Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Notifications:

• Due to a critical staffing shortage, 38 U.S.C. 7412 waives the requirement to apply Veterans' preference for this job announcement.
• Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held.
• This position is covered by a special rate.
• This position is in the Excepted Service.