Sales Support Executive
Usay Compare
- Cirencester, England, United Kingdom
- Cirencester, England, United Kingdom
Über
If you enjoy problem solving, talking to people, and turning I want to cancel into Im glad I stayed, this could be a great next step for you. As a
Policy Support Adviser
in our
Retentions
team, youll be at the heart of protecting our client base, making sure every conversation is compliant, empathetic and commercially smart. About the role
As a Policy Support Adviser, youll handle inbound and outbound contact from clients who are considering cancelling their insurance policies. Youll investigate the reasons behind cancellations, liaise with insurers where needed, and use structured objection-handling techniques to find the best outcome for the client and the business. Youll also manage your daily investigation list, ensuring agreed contact levels are met and all actions are accurately recorded in line with FCA and DPA requirements. Key responsibilities
Client retention : Handle cancellation enquiries, understand client needs, and use structured objection-handling to retain policies.
Compliance : Work in line with FCA and DPA requirements.
Communication : Provide clear, accurate advice; respond promptly to queries; record all interactions c...
Sprachkenntnisse
- English
Hinweis für Nutzer
Dieses Stellenangebot stammt von einer Partnerplattform von TieTalent. Klick auf „Jetzt Bewerben”, um deine Bewerbung direkt auf deren Website einzureichen.