Leasing Agent - Lubbock Texas

The Leasing Agent is responsible for being a primary contact for residents and prospective residents by leasing apartments, coordinating resident activities and building and maintaining resident relations. A strong background in customer service is extremely helpful, as is experience in sales although individuals with an excellent attitude and willingness to learn will be given consideration. Some weekend and early evening shifts are required.

Duties and Responsibilities

• Must have complete knowledge of Fair Housing Compliance laws or attend Fair Housing Training within the first 90 days of employment.
• Must have complete knowledge of Apartment Lease Contracts, Rental Applications and other Multifamily Addendums.
• Must have complete knowledge of MacDonald Realty Group policies and procedures as outlined in the Employee Handbook and Operations Manual.
• Must immediately notify immediate supervisor or Regional Manager of any illegal conduct by a resident, employee, or vendor.
• Maintain a professional and friendly atmosphere in the leasing office and other areas where prospective residents meet.
• Maintain work area in a clean and organized manner.
• Inspect models and make ready vacancies daily to ensure cleanliness.
• Answer incoming phone calls and handle each call whether it is a prospect call, irate resident, service request, etc. Transfer calls to Assistant Manager or Manager when appropriate.
• Greet prospective residents, qualify and determine their needs and preferences, professionally present the community and specific apartment(s) while pointing out features and benefits.
• Maintain awareness of local market conditions and trends. Contribute ideas to the Manager for marketing the property and for improving resident retention.
• Perform outreach marketing as needed.
• Process rental applications, verify employment and previous rental history, and notify prospective residents of results.
• Complete all lease paperwork including related addendums per MacDonald Realty Group policy.
• Accept rent and deposits. Provide receipt upon request.
• Enter phone/walk in traffic into ResMan on all prospects daily. Send thank you notes and perform follow up.
• Visually inspect property when on grounds, pick up litter and report any service needs to Manager, to include cluttered patios, inoperable vehicles, broken windows, water leaks, etc.
• Inventory office supplies on a weekly basis. Report needs to manager.
• Organize and file appropriate reports, leases and paperwork daily.
• Attend company meetings when requested.
• Document all resident communication (verbal and written) in lease file conversation log.
• Assist Manager and Assistant Manager in preparation of daily and weekly reports, market surveys, etc.
• Accompany outside vendors on service request calls for occupied apartments when necessary.
• Performs any additional duties assigned by Manager or Property Supervisor.

Qualifications

Requirements include maintaining good leasing and closing skills, being and staying organized, and possessing basic computer skills.