Patient Contact Center Representative/MA

The Patient Contact Center Representative/MA performs administrative support, medical, and technical services to contribute to the efficient day-to-day operations providing a positive patient experience. Provides administrative support to the providers and interacts with patients by scheduling patient appointments in tandem with the provider availability, interacts with patients in person and on the phone, assigned to Contact Center to address patient calls, greets patient at check-in, collects patient information, updates/maintains electronic records, handles visit payments, ensures the exam room has needed inventory for operation, and performs clinic administrative tasks. Secure authorizations for medications. Clinical duties may include escorting patients to exam rooms, taking and recording vital signs and medical histories, preparing patients for examination, assist in procedures, prepare & administer medications and vaccines, laboratory/specimen collection/processing, address quality care gaps and other duties as directed by provider. This position will be primarily assigned to a work location; but may also float as needed to various UCR Health clinic locations. This position may be required to work different shifts, including evenings, weekends, and holidays.

Medical Assistant Diploma. - Required

To administer injections or provide venipuncture, must have written evidence of validation for training and competence in medication administration by injecting and skin testing. - Required

In lieu of a MA diploma may have a Certificate of Competency with written evidence to validate training and competency as a medical assistant (i.e., certification of completion of a medical assistant training program, or a letter from supervising physician). - Required

Experience working in an environment performing tasks related to front and back office duties related to this position. - Preferred

Experience working in an ambulatory multi-specialty or primary care office. - Preferred

A minimum of 2 years of Medical Assistant experience. - Preferred

Prior EMR experience, preferably with EPIC. - Preferred

Basic Life Support (BLS) certification. - Required

Current Medical Assistant Certification. - Preferred

To administer injections or provide venipuncture, must have written evidence of validation for training and competence in medication administration by injecting and skin testing. - Required

Overtime - Required

Shift Work (hours outside standard Mon-Fri 8AM-5PM work hours) - Required

Flexibility to work at various clinic sites in the inland empire and different work shifts, including evenings, weekends, and holidays. Travel will be required between clinical sites, administrative offices, campus, and other settings. - Required

Strong oral and written communication skills to effectively communicate with patients of varying ages and multicultural backgrounds.

Must demonstrate customer / patient service skills appropriate to the job.

Ability to maintain a work pace appropriate to the workload.

Must possess the skill, knowledge, and ability essential to the successful performance of assigned duties.

Strong interpersonal skills.

Ability to work well in a constantly changing environment.

Understanding of medical terminology.

Familiarity with universal precautions, handling of bio-hazardous waste, specimen identification and transport.

Bilingual-English/Spanish.

In the heart of inland southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.

UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.

• UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.
• UC Riverside is the top university in the United States for social mobility. - U.S. News 2020
• UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.
• Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019
• Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings
• UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories under state or federal law. It is the policy of the University of California to undertake affirmative action and anti-discrimination efforts, consistent with its obligations as a Federal and State contractor.

For information about our generous employee benefits package, visit: Employee Benefits Overview