Assistant Retail Manager

Mass Audubon is the largest nature-based conservation organization in New England. Founded in 1896 by two women who fought for the protection of birds, Mass Audubon carries on their legacy by focusing on the greatest challenges facing the environment today: the loss of biodiversity, inequitable access to nature, and climate change. With the help of our 160,000 members and supporters, we protect wildlife, conserve and restore resilient land, advocate for impactful environmental policies, offer nationally recognized education programs for adults and children, and provide endless opportunities to experience the outdoors at our wildlife sanctuaries. Explore, find inspiration, and take action at massaudubon.org.

We are seeking an energetic, innovative, and detail-oriented Assistant Retail Manager to join the team at Mass Audubon's shop, located at Drumlin Farm Wildlife Sanctuary! The ideal candidate enjoys sales and working with the public. This position supports daily operations while assisting the manager in ordering, display, and inventory management. The Assistant Retail Manager serves as a key member of the team and acts as the manager-on-duty in the absence of the Retail Manager, ensuring smooth store operations, excellent customer service, and a positive team environment.

Responsibilities

• Play a key role in all visitors' experience by providing exceptional customer service and promoting a welcoming and inclusive environment
• Share ideas for refreshing shop layout and merchandising of products
• Monitor webstore sales and online merchandise availability
• Explore and support the implementation of new strategies to optimize sales
• Receive and process incoming book orders and resolve shipping/billing discrepancies as needed
• Participate in doing physical inventory twice a year
• Organize and attend offsite events
• Assist customers, answer phone and email inquiries, and recruit new members
• Assist the Retail Manager in product selection and ordering
• Serve as manager-on-duty in the Retail Manager's absence, overseeing the sales floor and receiving areas

Qualifications

• Three years of merchandising experience in a comparable retail environment
• Demonstrated organizational skills and strong attention to detail
• Excellent communication and customer service skills
• Ability to lead, support, and motivate staff in a fast?paced retail setting; supervisory experience strongly preferred
• Knowledge of natural history preferred
• Ability to work effectively with a diverse range of people and exercise cultural competence and inclusion

Compensation, Benefits and Perks This position's pay range is $26.50-$28.00/hour; actual salary will reflect level of experience and qualifications relative to position requirements. Benefits eligible staff at Mass Audubon may elect to enroll in medical, dental, and vision plans. Mass Audubon also offers disability and life insurance plans, a retirement plan, and Flexible Spending Account options. Mass Audubon employment also includes access to an Employee Assistance Program (EAP) through and the Reciprocity Agreement through the Consortium of Non-Profit Arts/Cultural/Environmental Organizations of New England. Mass Audubon employees enjoy 13 paid holidays (holidays may shift annually due to where days fall within calendar).

Work Schedule This is a full-time position, 30 hours per week. Weekend hours are required.

Other Requirements Employees must successfully complete a CORI and SORI Background Check and a Motor Vehicle Record (if applicable) is required.

Mass Audubon's Commitment to Diversity, Equity, Inclusion, & Justice Mass Audubon embraces diversity and equal opportunity in a serious way. We are dedicated to forming a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. People of color are strongly encouraged to apply.

Mass Audubon's mission is to "protect the nature of Massachusetts for people and for wildlife" by building a strong coalition of employees, volunteers, and community members. We recognize that the environmental movement and field of conservation have been affected by societal systems that have limited opportunity and access for many people. As a result, Mass Audubon is committed to creating an inclusive environment for all employees and applicants. We are engaged in an ongoing process of organizational assessment and change, designed to remove barriers and create a workplace where all forms of diversity are recognized and valued.

Equal Employment Opportunity Statement Mass Audubon is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. Mass Audubon prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.