Lesson Advisor

Location: Hybrid, Remote, or On-Site
Employment Type: Full-Time
Pay: Competitive hourly rate
Pay Differential: Additional compensation for bilingual Spanish-speaking candidates

Position Summary

The Lessons Advisor supports and grows Guitar Centers Lessons program by managing inbound and outbound calls, coordinating lesson schedules, and delivering excellent customer service. This role may be performed in a hybrid, remote, or on-site environment, based on business needs and eligibility.

Key Responsibilities

• Handle inbound and outbound calls related to Guitar Center Lessons


• Advertise and promote Guitar Center Lessons to prospective and existing customers


• Schedule students with appropriate instructors based on availability, skill level, and goals


• Research students and instructors to ensure accurate placement and follow-up


• Manage lesson-related cases, questions, and issue resolution


• Stay up to date on processes, systems, tools, and Guitar Center brand standards


• Accurately document customer interactions in internal systems


• Collaborate with store teams, instructors, and internal partners to support lesson growth and customer satisfaction