IT Administrator (m/f/d) - Telephony

ALSO is one of the leading technology providers for the ICT industry currently active in 30 countries in Europe and in a total of 144 countries worldwide. In 2024, net sales of the Swiss-based company, which employs about 4 200 people, amounted to 11 billion euros. The ALSO ecosystem offers around 135 000 resellers hardware, software and IT services from more than 800 vendors in over 1 570 product categories. In the spirit of the circular economy, the company provides all services from provision to refurbishment from a single source.

ALSO has three business models: The Supply division comprises the transactional range of hardware and software. The Solutions division supports customers in the development of customized IT solutions and ready-to-use IoT applications. Subscription-based cloud offerings for soft- and hardware as well as platforms for cybersecurity, IoT, virtualization and AI are the focus of the Service area.

For more information visit: www.also.com

• Administration and operation of telephone systems (VoIP / IP telephony
• Administration and operation of MS Teams telephone
• Administration and operation of call center solutions (Voxtron, MS Teams)
• Administration and operation of the Clobber reporting solution
• Installation, configuration, and maintenance of telecommunications systems and end devices (IP phones, softphones, gateways)
• Management of users, phone numbers, extensions, and routing rules
• Monitoring of the telephony infrastructure and analysis of malfunctions
• Fault diagnosis and troubleshooting for telephony issues
• Integration of telephone systems into existing IT infrastructures
• Collaboration with telecommunications providers and service providers
• Documentation of telephony systems and processes
• User support in 2nd-/3rd-level support

• Completed training in the IT field, e.g., IT Specialist in System Integration, IT Systems Technician, or comparable qualification
• Experience with MS Teams telephony / IP telephony / VoIP systems / Voxtron call centers
• Experience with reporting using Clobber
• Experience with telephone systems (Cisco Call Manager)
• Basic knowledge of network administration (LAN, VLAN, firewall, routing)
• Experience with Windows servers and Active Directory
• Analytical mindset and structured approach to work
• Good communication and teamwork skills
• English

• Knowledge of monitoring tools